POSITION TITLE: IT Specialist
POSITION SUMMARY: Serves as the primary IT resource in support of the West Coast Region Office (WCRO) of NOAA’s Office of National Marine Sanctuaries. Supports personnel in WCRO and five Sanctuaries Offices from the Washington State to Santa Barbara, CA. Work is performed at the Office of National Marine Sanctuaries, WCRO; 99 Pacific Street; Monterey California 93940.
- Help Desk support for ONMS West Coast Personnel
- Problem resolution and Configuration Management for user community which includes scientists, administrative and management staff, and analysts.
- Coordinates incidents and problems escalated to Tier 3 personnel at NOAA headquarters in Silver Spring and applicable vendor teams.
- Reports to Caelum’s Contract Program Manager in Silver Spring MD
- Receives technical guidance and communicates regularly and frequently with the ONMS Federal Team lead in Silver Spring, MD.
- Interacts regularly with Federal personnel in the WCRO and in ONMS HQ in Silber Spring, MD, working remotely with personnel in the West Coast Sanctuaries.
- Works closely with both Federal and Contract personnel who support the ONMIS mission.
- Advanced knowledge of Office 2016 and Windows 10 configuration management, back up and user support.
- Demonstrable experience and understanding of MAC OS systems
- Understanding and familiarity with central configuration management of MACs using JAMf highly desirable
- Experience and/or demonstrable understanding of trouble shooting network driven issues in a highly distributed environment.
- Experience with and understanding of IT Service Management
- Remote desktop trouble shooting experience
- Fundamental understanding of IT Security controls and applications.
- Ability to work independently and with remote personnel
EXPERIENCE AND EDUCATION REQUIREMENTS:
- Minimum of 4 years of relevant experience
- Bachelor’s degree or equivalent
- Experience in support of a Federal IT environment is highly desirable.
COMPENSATION AND OTHER FINANCIAL CONSIDERATIONS AT HIRE:
- Base salary open, depending upon background and experience of successful candidate.
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