Caelum Research Corporation is seeking a ITIL Senior Subject Matter Expert
Ft Huachuca, AZ
- Secret security clearance
- Must be eligible for IT-I and IAT-II, Minimum Comptia Security+ CE
- Must hold Information Technology Infrastructure Library Manager’s Expert Certificate or higher
- 5+ years’ experience with ITIL
- Excellent written and verbal communication skills with the ability to easily work with non-technical staff
- Bachelor’s degree in Information Technology, Computer Science, or related field
- 10+ years’ experience in Information Technology and ITIL in a DoD environment
- 5+ years’ experience with a classified information systems
- Improve and/or expand the existing ITIL processes in order to optimize the service quality
- Evaluate the quality of services delivered based upon established KPIs, metrics and industry standards and trending to learn from past successes and failures in order to continually improve the quality of services.
- Propose technical solutions to optimize service delivery, improve efficiency and effectiveness of ITIL processes and/or resolve a technical service issues.
To apply for this job email your details to FtHuachuca@caelum.com