Caelum Research Corporation
FUNCTIONAL POSITION TITLE: MILITARY PERSONNEL LEAD
LOCATION: FORT LEE, VA
SECURITY ELIGIBILITY REQUIREMENT: FAVORABLY ADJUDICATED TIER 3 OR SECRET CLEARANCE
EXPERIENCE: At least three years of experience in the military HR domain.
NARRATIVE DESCRIPTION OF DUTIES: Serves as professional customer service specialist and section lead and achieves customer satisfaction by delivering military HR services in a professional, courteous, and timely manner.
Lead a section and coordinates with supported unit administrative personnel, unit commanders, and other installation service providers. Trains staff and manages staff and conducts detailed briefings and counsels Soldiers and Family Members in groups or individually on detailed HR procedures. Performs as HR specialist and section lead within military HR work centers that may include Personnel Records, Information Systems and Automation Support, In & Out Processing, DEERS/Identification Card Management, Soldier Readiness Processing, Soldier Actions, Promotion Processing, Reassignment Processing, Casualty and Line of Duty Management, Administrative Services, Transition Processing, Retirement Services. Demonstrates expert knowledge of HQDA governing directives, HR policies, and installation operating procedures. Researches records, policy, directives, regulations and/or other historical documents to verify accuracy of records or determine benefits eligibility. Relies on experience and judgment to plan and accomplish goals. Exercises creativity and latitude in executing delivery of HR services. Collects workload and performance information using established quality control metrics. Monitors customer satisfaction levels obtained via the Interactive Customer Evaluation (ICE) System.
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