Position Title: IT Help Desk Technician
Location: Aberdeen, Maryland
Employment: Full-Time (MUST BE A U.S. CITIZEN)
Experience: One year (Level I); Five years (Level II), Seven years (Level III); Twelve years (Level IV):
Experience providing service desk support in an IT environment; usage of automated ticketing tool; and diagnosing and resolving customer IT issues.
Security Clearance: SECRET
Required Education and Certifications:
- High School Diploma (Relevant Education can be substituted for experience)
- CompTIA A+, Network+, or Security+
- ITIL Foundation strongly desired
Scope:
As part of an on-site Customer Support Team, provide help desk support to the Army Test and Evaluation Command (ATEC) HQ and Aberdeen Test Center (ATC) at Aberdeen Proving Ground, MD.
Job Description:
Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel.
Duties and Responsibilities:
- Deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems
- Installing/configuring operating system images and specialty software on customer devices.
- Documenting activities using Trouble Ticket automated software
- Performing backup and restore of software and data on client compute devices
- Trouble shooting and resolving client network and wireless issues
- Testing, analysis and repair of computer system hardware and software malfunctions
- Deploy interoperable and integrated standard office automation desktop software
- Install, configure, troubleshoot, relocate, and repair desktops, peripheral devices, and printers.
- Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed
- Identify network problems impacting users and work with appropriate Tier II or III administrators
- Troubleshoot WIFI and GFE provided broadband devices and VPN connectivity
- Configure, diagnose, reimage, reload, utilize troubleshoot and repair all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services.
- Utilize remote tools to connect to remote desktops. Applications include SCCM.
Contact Information:
Email resumes to: ATEC-Jobs@caelum.com
To apply for this job email your details to ATEC-Jobs@caelum.com