IT Help Desk Technician

Position Title:    IT Help Desk Technician

Location:            Aberdeen, Maryland

Employment:  Full-Time (MUST BE A U.S. CITIZEN)

Experience:        One year (Level I); Five years (Level II), Seven years (Level III); Twelve years (Level IV):
Experience providing service desk support in an IT environment; usage of automated ticketing tool; and diagnosing and resolving customer IT issues.

Security Clearance:        SECRET

Required Education and Certifications: 

• High School Diploma (Relevant Education can be substituted for experience)
• CompTIA A+, Network+, or Security+
• ITIL Foundation strongly desired

Scope:

As part of an on-site Customer Support Team, provide help desk support to the Army Test and Evaluation Command (ATEC) HQ and Aberdeen Test Center (ATC) at Aberdeen Proving Ground, MD.

Job Description:

Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel.

Duties and Responsibilities:

• Deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems
• Installing/configuring operating system images and specialty software on customer devices.
• Documenting activities using Trouble Ticket automated software
• Performing backup and restore of software and data on client compute devices
• Trouble shooting and resolving client network and wireless issues
• Testing, analysis and repair of computer system hardware and software malfunctions
• Deploy interoperable and integrated standard office automation desktop software
• Install, configure, troubleshoot, relocate, and repair desktops, peripheral devices, and printers.
• Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed
• Identify network problems impacting users and work with appropriate Tier II or III administrators
• Troubleshoot WIFI and GFE provided broadband devices and VPN connectivity
• Configure, diagnose, reimage, reload, utilize troubleshoot and repair all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services.
• Utilize remote tools to connect to remote desktops. Applications include SCCM.

Contact Information:

Email resumes to:  ATEC-Jobs@caelum.com