• Provide professional solutions to HP end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
• Provide an escalation link for HP field employees, executives, and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with HP and/or its representatives, and complaints regarding an authorized dealer or channel.
• Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues.
• Works on problems/projects of moderately complex scope.
• Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Acts as an informed team member providing analysis of information and limited project direction input.
• Follows established guidelines and interprets policies.
• Evaluates unique circumstances and makes recommendations.

• Provide technology consulting to external customers and internal project teams.
• Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses.
• As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction.
• Maintain knowledge of leading edge technologies and industry/market domain knowledge.
• Actively contribute to HP’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.
• Shape technical direction and technical strategies within the organization and for external customers.
• Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals.
• Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.
• Applies advanced subject matter knowledge to complex business issues, and is regarded by others within HP as a subject matter expert.
• Frequently contributes to the development of new ideas/methods. Usually works on complex problems or projects where analysis of situations or data requires an in depth evaluation of multiple factors.
• Regularly exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
• Sometimes directs and supervises within area of expertise but does not manage other employees as a primary job function.
• Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• Provides mentoring and guidance to employees at lower job levels.
• Acts as an expert providing direction and guidance to process improvements and establishing policies.
• Frequently represents the organization to external customers/clients.

• Provide technology consulting to external customers and internal project teams.
• Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses.
• As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction.
• Maintain knowledge of leading edge technologies and industry/market domain knowledge.
• Actively contribute to HP’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.
• Shape technical direction and technical strategies within the organization and for external customers.
• Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals.
• Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.
• Applies experience and subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
• Works on problems/projects of diverse complexity and scope.
• Exercises independent judgment within generally defined policies and practices to identify and select a solution.
• May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
• Provides guidance to employees in lower job levels.
• May seek advice in order to make decisions on complex business issues.

• Reads/interprets schematics, printouts and specifications as needed to complete tests to determine the functionality of function area.
• Ensures testing instruments are calibrated and verified on a regular basis.
• Participates with the debugging and troubleshooting of new and existing procedures, equipment, products etc.
• Creates new test programs/procedures as needed for new technology.
• Thorough understanding of the general/technical aspects of the job.
• Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment.
• Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments.

POSITION SCOPE:

This position serves as the program manager for geographically disbursed IT Support Services contract in support of NOAA’s National Centers for Environmental Information (NCEI) working on the government site in Asheville, NC, managing up to 35 employees who provide Systems Engineering, IT Service Management, and Information Security for the NCEI. In addition to Asheville, employees are located in Stennis, Mississippi; Boulder, Colorado; and Silver Spring, Maryland.

RESPONSIBILITIES:

• Responsible for the planning and performance of contract work (technical, contractual, administrative, and financial).
• Responsible for evaluating and hiring new staff.
• Leads technical and strategic planning efforts.
• Assesses operational planning and guidance memorandums and ensure continuity of services.
• Manages contract employees, contract activities, and the related administrative processing (invoices, background investigation coordination, etc.).
• Monitors planning and deliverable activities.
• Develops and oversees enhancement and operational schedules support by other members of the PMO and technical leads.
• Responsible for project and program risk management.
• Acts as primary customer point of contact for services provided in multiple geographic locations.

REPORTING/INTERFACE RELATIONSHIPS:

• Reports to Caelum NOAALink Program Manager.
• Receives technical guidance and priorities from the Government Task Manager.
• Manages contract team leads and program management office personnel.
• Works collaboratively to support data, IT, and business line stakeholders.
• Meets regularly with government management and executives.
• Interacts regularly with Federal and contract employees across NCEI.

QUALIFICATIONS:

• Minimum B.S/B.A. in Engineering, Computer Science, or related field.
• Demonstrated proficiency, with a minimum of 12 years’ relevant experience supporting IT Services including at least 5 years as manager.
• Experience supporting a Federal project required.
• Experience with NOAA highly desirable.
• Experience and understanding of Environmental Data issues and management highly desirable.
• Understanding and experience with the Risk Management Framework required.
• Strong written and verbal communication skills essential.

COMPENSATION AND OTHER FINANCIAL CONSIDERATIONS AT HIRE:

• Base salary open, depending upon background and experience of successful candidate.

POSITION SCOPE:

This position supports the NOAA Office of the CIO, Service Delivery Division (SDD), serving as mid-level .Net developer in support of various major corporate systems such as the Inquiry Interface to NOAA’s Common Access Card system, the NOAA Reporting System (for performance), the NOAA Staff Directory, and other applications in support of NOAA corporate and mission requirements. Work is primarily performed at the NOAA customer site in Germantown, MD.

RESPONSIBILITIES:

• Responsible for supporting the existing web based applications in Windows, IIS, SQL Server, ASP.Net (WISA) solution stack.
• Develops and supports testing of new applications for the Service Delivery Division.
• Troubleshooting and problem solving existing systems.
• Develops technology solutions for broad and isolated issues investigating NOAA licensed and open source tools and services.
• Supports development to test to operations life cycle migration for applications developed within the SSD team including testing, requirements validation, and devops transition.
• Develops and/or updates documentation for any new and/or existing web technologies and processes implemented.

REPORTING/INTERFACE RELATIONSHIPS:

• Reports to Caelum NOAALink Program Manager.
• Receives technical guidance and priorities from the Government Task Manager.
• Works closely with a small team of other developers, database administrators, and analysts to achieve customer goals and objectives.
• Interacts regularly with Federal and contract employees within the NOAA Office of the CIO (OCIO), Service Delivery Division, Systems Development Hosting Services Branch.

QUALIFICATIONS:

• Must be a US Citizen or Permanent Resident.
• Minimum B.S/B.A. in Engineering, Computer Science, or related field.
• Demonstrated proficiency, with a minimum of 2-4 years’ experience, in developing web based applications.
• Experience and demonstrable expertise with the following technologies:
  • ASP.NET Webforms
  • ASP.NET MVC
  • VB.NET
  • JavaScript
  • JQuery
• Experience with the following is valuable:
  • Oracle Entity Framework
  • CSS (Cascading Style Sheets)
  • Bootstrap
• Experience in a NOAA or other U.S Government experience is desirable.
• Strong written and verbal communication skills.

COMPENSATION AND OTHER FINANCIAL CONSIDERATIONS AT HIRE:

• Base salary open, depending upon background and experience of successful candidate.

The candidate must have 15 years relevant experience and a Bachelors Degree in a Technical Discipline or related field, OR 13 years relevant experience and a Masters Degree in a Technical Discipline or related field.

(This job description has been written to document the major duties and responsibilities, and the general nature and level of work to be performed. It is not intended to be an exhaustive list of all duties, responsibilities and qualifications required of employees assigned to this job.)

A Subject Matter Expert (SME) or Enterprise Resource Planning (ERP) Strategist is an expert technology position usually responsible for providing knowledge, techniques and/or capabilities that are recognized as industry leading and rare in the marketplace.

The ERP Strategist will:

• work with clients to understand their business needs and objectives while verifying the solution against functional/technical requirements to meet these needs.
• coordinate project-wide risk management to include potential impacts on meeting task goals in cost, schedule, scope, and quality, and rank risks using a probability and impact matrix.
• advise and assist in the design of business processes, definition of application functionality, beginning-to-end data mapping and the integration of data within and between various systems (legacy and ERP-related).
• assist with development of IMS including all major milestones, critical path activities, responsible organizations, responsible individuals, precedent steps, and deliverables.
• build bottom up, feasible strategies by working with business SMEs and stakeholders to identify and create requirements, process maps and business cases.
• be required to support the development of a phased transition strategy for sustainment, document detailed operational and technical requirements of each sustainment activity and role, and support the development of recommended strategies for effective transition.
• work with stakeholders to generate Request for Proposal (RFP) documentation, development of Scope of Work (SOW) and assist in the development of Acquisition Strategy (AS).
• develop recommended Army Shared Services Center (SSC) performance metrics and tracking methods, phased staffing plans, position description documentation, provide acquisition support across a variety of disciplines to include acquisition strategy development, lifecycle management planning, risk management, and program office execution.
• support the implementation strategies for common tools and processes to be employed by the Army SSC.

The ERP Strategist must have the ability to efficiently, effectively and appropriately establish and manage expectations through verbal and written communication and demonstrate the ability to effectively listen and comprehend. Knowledge of the existing Army ERPs and their implementation, use and configuration (specifically Logistics Modernization Program (LMP), Global Combat Support Systems – Army (GCSS-Army) and Army Enterprise System Integration Program (AESIP) as well as project management experience is highly desirable for the ERP Strategist.

OTHER CHARACTERISTICS:

• Self-motivated, having the ability to multi-task without missing deadlines and adjust quickly to changes in requirements with little lead time
• Strong, professional work ethic and demonstrated team player
• Self-directed with a strong ability to manage ambiguity and who adapts readily and easily to changes in priorities and business conditions
• Individual that takes complete ownership of any project to ensure the success while collaborating and bringing in other “owners” when necessary to the project
• Develop detailed business requirements to deliver the project as specified by the customer
• Establish integrated, detailed project plans with critical path milestones which ensure deliverables are understood, dependencies are identified and then managed appropriately
• Manage scope changes to facilitate controlled and agreed upon changes to projects while determining potential scope creep and necessary mitigation strategies
• Manage project progress on schedule, identify risks and drive to mitigation strategies with customer

LEADERSHIP/DIRECTION: A SME 2 provides expert technical direction, expertise, mentorship and leadership to team responding to customer requests.

UNUSUAL OR SPECIAL PHYSICAL REQUIREMENTS OF POSITION:

• Requires sitting for extended periods of time at a desk in the IMSS facility (90%).
• Requires sitting at a computer terminal for long periods of time (90%).
• There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

DESCRIPTION OF WORK ENVIRONMENT: Inside office environment. Requires ability to interact professionally with co-workers and all levels of management (100%).

EQUIPMENT AND MACHINES INVOLVED IN WORK TASKS: Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.

CRITICALITY OF ATTENDANCE: Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one-hour advance notice. Overtime is infrequent, but important when required (1%).

OTHER ESSENTIAL FUNCTIONS: Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain and retain a security clearance. Must be a U.S. citizen. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.

Travel is expected 25-35%

Education: Minimum of a Bachelor’s degree in library and information sciences, data science, computer science, or related fields.

Responsibilities:
Tasks include, but are not necessarily limited to, the following:

•  Work with data stewards to ensure data are properly submitted for archival processing. Ensure archived datasets have all appropriate and required metadata.
• Work with archive systems and technology to ensure archived datasets are made available through appropriate and applicable data access services.

Requirement:
Key areas of expertise include the following:

• Experience working with metadata standards (particularly ISO 19115), general XML structure, and XML transforms.
• Excellent verbal and written communication skills.
• Strong problem solving skills.
• Aptitude for complex, analytical work with an attention to detail, with the ability to manage multiple priorities and competing deadlines.
• Ability to work collaboratively and independently.

Desired Skills:

• Unix experience, with scripting skills is a plus.
• Experience with NetCDF and similar data formatting applications is a plus.

Deliverables:

• Lead automated archive projects for submitted data.
• Complete archiving project tasks, including Submission Agreement, automation documentation, and collection metadata (ISO 19115).
• Track the status of archive submissions through the archive process.
• Monthly progress reports describing the number and character of data sets submitted, the number approved, and the number successfully archived and made available to the public.
• Work to ensure data are properly submitted, appraised for archive, and curated for current and future generations.

Travel: Domestic travel is expected up to four meetings per year.

CONTACT INFORMATION:
Email resumes to careers@caelum.com

Caelum is an Equal Opportunity Employer (EOE) offering a flexible and friendly work environment of an increasingly diverse workforce.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Education:  Minimum BS Degree in Engineering, Computer Science, or related field

Minimum Experience:  8+ years experience in systems engineering, preferably augmented by experience as a systems administrator or network engineer.

Requirements:

• Familiarity with installing and optimizing both recent and previous versions of Microsoft Active Directory and its use with Windows 2003, 2008, and 2012 servers, and Windows 7 and 8.x desktops.
• Experience integrating HSPD12 credentials and certificates with two factor authentication systems
• Experience integrating HSPD12 authentication with identity management systems for UNIX and Linux operating systems.
• Familiarity with network security technologies such as firewalls, IPSec tunneling, NAT, and VLANs.
• Experience working with geographically dispersed network segments with unified security policy and infrastructure.
• Demonstrated ability to absorb, understand, interpret and apply federal security standards and practices such as FIPS 199, NIST 800-53, and USGCB, to distributed network security.

Responsibilities:

• Senior member of a small team responsible for proactively supporting effective information security design and implementing systems developed and managed by NOAA’s National Environmental Satellite and Data Information Service (NESDIS) in Silver Spring, MD. Work is primarily focused on supporting the Enterprise Secure Active Directory Environment (ESAE) project. Candidate must have strong technical and written communications skills and a sound technical understanding of Active Directory (AD) architecture, related security technologies, and the Federal Risk Management Framework.
• Work with the Federal project lead to develop the NESDIS Secure Active Director Architecture.
• Support the establishment of child domains to enable secure forest trusts and cross-domain login among the NESDIS field components, such as the Environmental Data Centers.
• Support integration of HSPD12 authentication and identity management in Linux/Unix environment
• Establish standards and deployment of HSPD12 compliant two-factor authentication.
• This position supports the Office of the CIO of NESDIS, a Line Office of the National Oceanic and Atmospheric Administration, by supporting the development and implementation of a Secure Active Directory capability in support of Identify Credential Access Management (ICAM) for NESDIS as part of a broader NOAA initiative. The ESAE project scope extends across all NESDIS locations and organizational components.

CONTACT INFORMATION:

Email resumes to careers@caelum.com

Caelum is an Equal Opportunity Employer (EOE) offering a flexible and friendly work environment of an increasingly diverse workforce.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.