Position Title: Multi-Media/Visual Information/Graphic Design Analyst

Security Clearance (Required): Secret (Deal Breaker)

Job Type: Full-time

Job Description:

The Multi-Media/Visual Information/Graphic Design Analyst will function as part of a project team that provides on-site presentation development and content management support. The team provides manual and digital visual information support for output in a variety of formats, such as, but not limited to, charts, slide presentations, icons, logo design, video presentation, line drawings, banners, posters, office signs, static displays, brochures, print publications, official gifts that have a graphic component, etc.

Responsible for designing, developing and maintaining visual information products to establish and reinforce the message(s) of the organization. The candidate will provide support in visual information and graphic design and assists customers in conceptualizing digital and graphic approaches to basic or abstract ideas and plans, to include providing sketches or rough drafts to illustrate these ideas. As required, research topics for pertinent information based on project needs. Document work for the benefit of team members in production/ reproduction and posterity.

Expert skills are required in Adobe CC (Illustrator, Photoshop, InDesign, Acrobat, etc.) and Microsoft Office Tools (PowerPoint, Excel, Word, etc.). The candidate should also be familiar with SharePoint version control & best practices, Tableau, Power BI, Adobe Premier, After Effects, Adobe Bridge, Microsoft Teams, Microsoft SharePoint, Microsoft Publisher and Microsoft Visio.

The candidate must work with a team of technical visual information experts to produce high quality, high volume, and time-sensitive deliverables, in a high-visibility and intense working environment. The flexibility and adaptability to meet frequent, sudden changes in direction and focus are essential. Candidate must have strong design skills, be well-organized, capable of translating complex ideas into informative, easy-to-understand visuals, and able to effectively manage, organize and produce projects from creative idea to finished deliverable. Strong communications skills and the ability to work effectively with customer staff as well as with team members are critical.

Minimum Requirements:

• Active Secret Security Clearance (Deal Breaker)
• Bachelor’s degree in Graphics Design or in a directly related field AND a minimum of 5 years of recent professional design experience.
• Strong skills in Adobe design and Microsoft Office program.
• Portfolio of selected professional design projects.

Position Title: Computer Technician I

Security Clearance (Required): Secret

Certifications (Required): Computing Environment, Security+ (or equivalent DOD Directive 8570.1 IAT II) or A+/Network+ (or equivalent DOD Directive 8570.1 IAT I).

Position Description:

The Computer Technician I supports the OTC mission by:

• Applying technical knowledge and training to solve routine and complex problems in the maintenance of digital computers, configuration and peripheral components
• Performing Tier I and Tier 2 deskside incident resolution of workstations, printers and peripheral devices
• Monitoring and responding to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques
• Ensuring proper computer system setup/operation so that end users can accomplish business tasks
• Receiving, prioritizing, documenting, and actively resolving end user help requests
• Maintaining knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level
• Under direct supervision, assisting with network hardware, servers and software installation, troubleshooting and support
• Maintaining current knowledge of relevant technology as assigned
• Participating in special projects as required
• Assisting with Asset Management and Inventory of IT assets
• Assisting with security vulnerability remediation
• Proficiency with Anti-virus software / configuration

Typical actions include:

• Isolating equipment/system/software malfunctions
• Returning failed equipment to good working order and demonstrating the equipment to the user
• Working as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications
• Performing repairs and conducting operational checks, and preventive maintenance service on computer systems, related systems, and office equipment
• Replacing defective parts and assemblies
• Ensuring timely responses to reports of unexpected malfunctions or failures
• Documenting all task responses, labor and material usage data as required
• Working with System Administrators to maintain network resources and working with Backup Software for network resource backup maintenance and storage of tapes
• Following established procedures to ensure achievement of quality, training, safety, and security standards

Required Education and Experience:

High School/GED AND ≥ 3 years’ experience, or

Associates degree in directly related field AND ≥ 2 years’ experience, or

Bachelor’s degree in non-directly related field AND ≥ 2 years’ experience, or

Bachelor’s degree in directly related field AND ≥ 1 year of experience, or

Master’s degree in directly related field AND ≥ 0 years’ experience

Relevant education must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.

Relevant experience must include technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals, isolating equipment/system/software malfunctions and restoring failed equipment to good working order, conducting operational checks and replacing defective parts and assemblies.

Other Requirements

• Able to work under the supervision of senior technicians
• Full body mobility; be able to lift at least 50 pounds
• Have own transportation
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills
• Proficiency with Microsoft Office (Outlook, Excel, Word and PowerPoint)

Proficiency with web browsers

Position Title: Computer Technician III

Location: Fort Sill, OK

Security Clearance (Required): Secret (Deal Breaker)

Certifications (Required): Computing Environment, Security+ (or equivalent DOD Directive 8570.1 IAT II) or A+/Network+ (or equivalent DOD Directive 8570.1 IAT I) (Deal Breaker).

Position Description:

The Computer Technician III supports the Fort Sill mission by:

• Technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals
• Isolating equipment/system/software malfunctions and restoring failed equipment to good working order
• Conducting operational checks and replacing defective parts and assemblies
• Applying technical knowledge and training to solve routine and complex problems in the maintenance of digital computers, configuration and peripheral components
• Performing Tier I and Tier 2 deskside incident resolution of workstations, printers and peripheral devices
• Monitoring and responding to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques
• Ensuring proper computer system setup/operation so that end users can accomplish business tasks
• Receiving, prioritizing, documenting, and actively resolving end user help requests
• Maintaining knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level
• Under direct supervision, assisting with network hardware, servers and software installation, troubleshooting and support
• Maintaining current knowledge of relevant technology as assigned
• Participating in special projects as required
• Assisting with Asset Management and Inventory of IT assets
• Assisting with security vulnerability remediation
• Proficiency with Anti-virus software / configuration
• Basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration
• Assisting the Government in providing VTC support, as required.

Typical actions include:

• Isolating equipment/system/software malfunctions
• Returning failed equipment to good working order and demonstrating the equipment to the user
• Working as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications
• Performing repairs and conducting operational checks, and preventive maintenance service on computer systems, related systems, and office equipment
• Replacing defective parts and assemblies
• Ensuring timely responses to reports of unexpected malfunctions or failures
• Documenting all task responses, labor and material usage data as required
• Working with System Administrators to maintain network resources and working with Backup Software for network resource backup maintenance and storage of tapes
• Following established procedures to ensure achievement of quality, training, safety, and security standards

Required Education and Experience:

• High School/GED AND minimum of 7 years’ experience, or
• Associates in directly related field AND minimum of 5 years’ experience, or
• Bachelors in non-directly related field AND minimum of 5 years’ experience, or
• Bachelors in directly related field AND minimum of 3 years’ experience, or
• Masters in directly related field AND minimum of 1 year experience

Relevant education must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.

Relevant experience must include technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals, isolating equipment/system/software malfunctions and restoring failed equipment to good working order, conducting operational checks and replacing defective parts and assemblies.  Basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration.

Other Requirements

• Able to work under the supervision of senior technicians
• Full body mobility; be able to lift at least 50 pounds
• Have own transportation
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills
• Proficiency with Microsoft Office (Outlook, Excel, Word and PowerPoint)
• Proficiency with web browsers

POSITION:     Application Developer

LOCATION:    Aberdeen Proving Ground, MD

SCOPE:  Serves as an Application Developer on a major IT support contract for the Army Test and Evaluation Command (ATEC) at the Aberdeen Test Center (ATC).

RESPONSIBILITIES:

• Software development programming in C#, Microsoft .Net, .NET Framework, Visual Basic.net, SQL, XML, VBA for Office Applications
• Work with a development team to complete software development life cycle activities, including requirements, design, implementation, and deployment.
• Work in accordance with approved life cycle methodologies and perform program coding and testing.
• Support the team in resolving technical issues through debugging, research, and investigation
• Provide software and systems installation, testing, and integration services and develop supporting documentation. Apply technical knowledge to support all phases of applications programming.
• Independently developing medium scale, complex software programs and mentoring other software team members
• Creating and maintaining deliverables for software releases and overseeing schedules and communication with program management and subject matter experts
• Technical expert on design and architecture of software modules and applications by applying principles of software design through patterns and secure coding

QUALIFICATIONS:

• Associate’s Degree and 9 years’ experience; or Bachelor’s Degree and 7 years’ experience; or combination of 11 years work and training which may include education/specialized training/certifications and/or experience.
• Experience in developing and/or deploying Web applications
• Experience with multiple operating systems
• Prefer specialized experience as a BI (Business Intelligence) Engineer/Developer with one or more industry standard and emerging BI platforms (PowerBI, Qlik, etc)
• Prefer specialized experience with SPFx as a SharePoint developer specifically 2013, 2016 or 2019 on-premise development using farm deployed code
• Prefer specialized experience as a DevOps (Development and Operations) Engineer
• Prefer experience developing, implementing, and managing automated software source control in industry standard platforms such as Jenkins and/or TFS
• Prefer experience with end state configuration via puppet or chef, and software deployment strategies via docker or kubernetes
• DOD Computing Environment.
• Possess industry certifications to meet DOD Directive 8570.01 certification requirements for IAT Level II, such as CompTIA Security +

SECURITY CLEARANCE:  DoD Secret Clearance

Position Title: Computer Technician II

Security Clearance (Required): Secret (Deal Breaker)

Certifications (Required): Computing Environment, Security+ (or equivalent DOD Directive 8570.1 IAT II) or A+/Network+ (or equivalent DOD Directive 8570.1 IAT I) (Deal Breaker)

Position Description:

The Computer Technician II supports the OTC mission by:

• Technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals
• Isolating equipment/system/software malfunctions and restoring failed equipment to good working order
• Conducting operational checks and replacing defective parts and assemblies
• Applying technical knowledge and training to solve routine and complex problems in the maintenance of digital computers, configuration and peripheral components
• Performing Tier I and Tier 2 deskside incident resolution of workstations, printers and peripheral devices
• Monitoring and responding to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques
• Ensuring proper computer system setup/operation so that end users can accomplish business tasks
• Receiving, prioritizing, documenting, and actively resolving end user help requests
• Maintaining knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level
• Under direct supervision, assisting with network hardware, servers and software installation, troubleshooting and support
• Maintaining current knowledge of relevant technology as assigned
• Participating in special projects as required
• Assisting with Asset Management and Inventory of IT assets
• Assisting with security vulnerability remediation
• Proficiency with Anti-virus software / configuration
• Basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration.

Typical actions include:

• Isolating equipment/system/software malfunctions
• Returning failed equipment to good working order and demonstrating the equipment to the user
• Working as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications
• Performing repairs and conducting operational checks, and preventive maintenance service on computer systems, related systems, and office equipment
• Replacing defective parts and assemblies
• Ensuring timely responses to reports of unexpected malfunctions or failures
• Documenting all task responses, labor and material usage data as required
• Working with System Administrators to maintain network resources and working with Backup Software for network resource backup maintenance and storage of tapes
• Following established procedures to ensure achievement of quality, training, safety, and security standards

Required Education and Experience:

High School/GED AND ≥ 5 years experience, OR

Associates in directly related field AND ≥ 3 years experience, or

Bachelors in non-directly related field AND ≥ 3 years experience, or

Bachelors in directly related field AND ≥ 1 years experience, or

Masters in directly related field AND ≥ 0 years experience

Relevant education must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.

Relevant experience must include technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals, isolating equipment/system/software malfunctions and restoring failed equipment to good working order, conducting operational checks and replacing defective parts and assemblies. Basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration.

Other Requirements

• Able to work under the supervision of senior technicians
• Full body mobility; be able to lift at least 50 pounds
• Have own transportation
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills
• Proficiency with Microsoft Office (Outlook, Excel, Word and PowerPoint)
• Proficiency with web browsers

Position Title: Administrative Specialist III

Security Clearance (Required): Secret (Deal Breaker)

Position Description:

The Administrative Specialist III supports company operations by maintaining office systems and records. Responsibilities include:

• Oversees the preparation and generation of all contract related documents ensuring compliance with both contract and company policies.
• Serves as the Contract Site HR Representative with responsibility for the following areas: Employee Relations, salary administration, personnel actions.
• Conducts complex financial studies and reviews operating budget pertaining to Task/Event related activities. Prepares recommendations to Senior Managers and Government officials to counter overruns.
• Conducts complex financial studies and analysis pertaining to out year forecasts utilizing present and past cost information. Provides recommendations to Senior Managers and Government officials to assist in the operations of the contract.
• Monitors all contract funding and related issues ensuring appropriate actions are implemented to negate overruns.
• Oversees the preparation and submission of CDRL reports.
• Creates weekly and monthly manpower reports.
• Oversees the preparation of travel costs to include travel preparation.
• Oversees the preparation of overtime costs to include cost estimates.
• Serves as liaison between Contracting Officer’s Representative and Government budget officials and senior managers in the areas of HR, Contract Administration, Finance and Accounting, Security.
• Supervises all recruiting activity.
• Provides recommendation for recruitment, selection, retention, termination or reassignment of personnel to Senior Managers.
• Assist Facility Security Officer in the Implementation of Security Program.
• Review and approve timecards and expense reports for employees.
• Must be able to work independently but also directly with senior leadership.
• Must be organized and able to prioritize many tasks at once. Proficient in Excel, SharePoint, Word and PowerPoint.
• Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; monitoring clerical functions.
• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
• Maintains program staff by assisting in orienting new employees in company operations, and out-processing departing employees.
• Designs/Assists the Program Manager with developing marketing materials and marketing Caelum to ensure continued growth.
• Acts as liaison with Caelum Facility Security Officer (FSO) to ensure AKO creation and CAC approvals are processed and processing System Authorization Access Requests (SAARs) for Caelum employees.

Required Experience:

• Four (4) years’ experience and must be proficient in MS Office suite of tools (Outlook, Excel, Word, PowerPoint, Project and Teams).
• Must be certified as able to type at a rate of at least 40 words per minute. Certificate of proficiency issued by a teacher of typing in a public or parochial high school, an accredited education institution, or an official of a state employment office is required.
• Excellent oral and written communication skills.

Location:

Onsite at Government facility at Redstone Arsenal, Huntsville, AL 35808

Job Details:

Job Title: Help Desk Support Service Specialist – II (IT Certified Professional – Intermediate)

Location: Redstone Arsenal, Huntsville, AL 35898

Clearance Level: Active DoD – Secret (Must Have)

Required Certification(s): A+ or Security + or Network+, IAT Level 2 (Must Have)

SUMMARY:

The Office of the Chief Information Officer (OCIO) provides Information Technology (IT) support to PEO MS which is a Continental United States (CONUS) organization. The OCIO provides centralized life cycle management, direction, guidance, and support for the acquisition, sustainment, maintainability, supportability, and implementation of the PEO, Information Mission Area (IMA). PEO MS is an approved Data Center providing hosting to multiple organizations, Cloud Infrastructure as a Service (IaaS) and Cloud Platform as a Service (PaaS) throughout the US Army Acquisition community.

DUTIES:

• PEO MS end user support, ticket response, resolution, and escalation for apps/SP.
• Respond to inquiries from computer users and assist in resolving IT problems.
• Diagnose computer hardware and software issues.
• Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
• Diagnose the nature of the problem and walk the customer through the problem-solving steps.
• Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
• Be proficient in the software and hardware used by the government.
• Be able to readily provide guidance and resolve issues.
• Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
• Operate and provide technical assistance on computer equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, and other specialized computer equipment.
• Provide reporting that includes metrics, such as number of calls, types of calls, resolution times, trend analysis, and other data that will assist the government in managing the Service Desk and assisting customers.

Education:

• 2 years’ experience

Technical Certifications:

• A+, or Security +, or Network+
• IAT Level I

Non-Technical Skills:

• Good communicator, professional, strong multi-tasker.

POSITION:     Cybersecurity Technical Specialist

LOCATION:    Aberdeen Proving Ground, MD

SCOPE:  Serve as a Cybersecurity Technical Specialist on a major IT support contract for the Army Test and Evaluation Command (ATEC) at the Aberdeen Test Center (ATC).

RESPONSIBILITIES:

• Use cybersecurity/IT tools such as ACAS, HBSS/ESS, eMASS, etc. in order to perform tasks such as security scanning
• Provide security related technical guidance
• Harden devices
• Evaluate technical risks
• Understand how changes in system configuration and/or network architecture affect a system’s security posture and risk profile
• Technical assessment of IT security controls and devices for networks, applications and systems
• Apply/implement DISA Security Technical Implementation Guides (STIGs)
• Evaluate technical risks associated with applying configuration changes to systems/network architectures and re-evaluation of security postures and risk profiles at the network environment level

QUALIFICATIONS:

• Bachelor’s Degree in directly related field; Relevant work experience may be substituted for Bachelor’s degree
• Must possess DOD 8570.01-M certifications meeting the requirements for IAT Level II or IAM Level I.
• Relevant experience must be in information security and/or a closely related function, such as IT audit, IT compliance, enterprise risk management, etc.

SECURITY CLEARANCE:

• Ability to obtain/maintain Top Secret clearance with SCI eligibility is required

Position Title:    IT Help Desk Technician

Location:            Aberdeen, Maryland

Employment:  Full-Time (MUST BE A U.S. CITIZEN)

Experience:        One year (Level I); Five years (Level II), Seven years (Level III); Twelve years (Level IV):
Experience providing service desk support in an IT environment; usage of automated ticketing tool; and diagnosing and resolving customer IT issues.

Security Clearance:        SECRET

Required Education and Certifications: 

• High School Diploma (Relevant Education can be substituted for experience)
• CompTIA A+, Network+, or Security+
• ITIL Foundation strongly desired

Scope:

As part of an on-site Customer Support Team, provide help desk support to the Army Test and Evaluation Command (ATEC) HQ and Aberdeen Test Center (ATC) at Aberdeen Proving Ground, MD.

Job Description:

Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel.

Duties and Responsibilities:

• Deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems
• Installing/configuring operating system images and specialty software on customer devices.
• Documenting activities using Trouble Ticket automated software
• Performing backup and restore of software and data on client compute devices
• Trouble shooting and resolving client network and wireless issues
• Testing, analysis and repair of computer system hardware and software malfunctions
• Deploy interoperable and integrated standard office automation desktop software
• Install, configure, troubleshoot, relocate, and repair desktops, peripheral devices, and printers.
• Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed
• Identify network problems impacting users and work with appropriate Tier II or III administrators
• Troubleshoot WIFI and GFE provided broadband devices and VPN connectivity
• Configure, diagnose, reimage, reload, utilize troubleshoot and repair all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services.
• Utilize remote tools to connect to remote desktops. Applications include SCCM.

Contact Information:

Email resumes to:  ATEC-Jobs@caelum.com