Job Title: Alternate Project (Site) Manager

We are seeking an experienced and results-driven Onsite Alternate Project Manager to lead and oversee all aspects of an IT support contract at the United States Army War College (USAWC) at Carlisle Barracks.

Responsibilities:

• Oversee daily support operations;
• Manage funding; Deliver reports;
• Conduct after action reviews-reports;
• Analyze system performance-applications-technology, provide-recommend improvements;
• Support enterprise initiatives: lifecycle technology refreshes, migrations, etc.;
• Prepare-conduct task-project-efforts briefs as required;
• Oversee Quality Control Plan;
• Provide administrative support for contractor employees;
• Manage subcontractors as applicable;

Qualifications:

• Bachelor’s degree in IT or Management preferred (not required), HSD or GED, ITIL
• 4 years of work experience as an individual contributor performing IT Support tasks – Systems Support Services, Network Administration/Support , Visual Information Support, Service Desk Support, Web Services/Support, Amazon Web Services (AWS) Commercial Services, Database Administration Services/Support, Supply Operations. 1 year of supervisory experience required, (2+ years desirable)
• Secret clearance is required

Job Title: Project (Site) Manager

We are seeking an experienced and results-driven Onsite Project Manager to lead and oversee all aspects of an IT support contract at the United States Army War College (USAWC) at Carlisle Barracks.

Responsibilities:

• Oversee daily support operations;
• Manage funding; Deliver reports;
• Conduct after action reviews-reports;
• Analyze system performance-applications-technology, provide-recommend improvements;
• Support enterprise initiatives: lifecycle technology refreshes, migrations, etc.;
• Prepare-conduct task-project-efforts briefs as required;
• Oversee Quality Control Plan;
• Provide administrative support for contractor employees;
• Manage subcontractors as applicable;

Qualifications:

• Bachelor’s degree in IT or Management preferred (not required), HSD or GED, ITIL
• 5 years of work experience as an individual contributor performing IT Support tasks – Systems Support Services, Network Administration/Support , Visual Information Support, Service Desk Support, Web Services/Support, Amazon Web Services (AWS) Commercial Services, Database Administration Services/Support, Supply Operations. 1 year of supervisory experience required, (3+ years desirable)
• Secret clearance is required

Job Description

• Provides oversight to employees assigned to collect data on a variety of test programs to include highly complex systems
• Provides technical guidance, assistance, and on-the-job training and closely monitors workload
• Reviews work in progress for quality, completeness, and accuracy daily and initials completed work
• Trains employees on specific tasks and job techniques and makes available written instructions, reference materials, and supplies
• Maintains data files, supplies, manuals, and electronic data forms for each test project
• Recognized basic problems in data collection techniques and recommends solutions
• Determines and assures that the test data meet project requirements as they relate to the following:  evaluation of technical manuals, identification and adequate description of potential critical problems to ensure further investigation and corrective action is taken
• Determines whether the repair parts, tools, and support equipment are adequate and necessary to support the overall system and design for maintainability
• Support Government test sector/engineer/analyst by coordinating the required data collection support and by performing field work
• Assist Government Data Quality personnel
• Use web-enabled data management systems such as ODIN, ATOM, and VDLS
• Use application tools such as Cognos to query databases and produce reports based on user requirements
• Provide technical guidance, assistance, and closely monitor and direct subordinates. Maintains current files, supplies, manuals and data forms for each test project

Requirements

• Will have a GPA of 2.5 or higher in each individual discipline of math and science and a GPA of 3.0 or higher in High School English or a GPA of 2.5 or higher in College English from either an accredited high school or university. (The minimum high school diploma will not be waived for an equivalency degree)
• Will have six (6) years’ experience in performing data collection of military/non- military equipment and associated maintenance concepts; or an Associate’s Degree in a technical area and four (4) years’ experience in performing data collection of military/non- military equipment and associated maintenance concepts; or a Bachelor’s Degree in a technical area and two (2) years’ experience in performing data collection of military/non- military equipment and associated maintenance concepts
• TRAVEL – May be required to travel on a short notice basis, to CONUS and OCONUS locations
• PERSONAL PROTECTIVE EQUIPMENT (PPE) – May be required to wear the appropriate PPE
• RESPIRATORS – May be required to wear a respirator to protect from potential respiratory hazards.  Personnel issued respirators must be medically cleared and cleanly shaven
• MEDICAL EXAMINATIONS
  • Must be physically able to perform work in conditions of extreme heat and cold, high humidity, blowing sand and dust, working in confined spaces and at heights, and/or walking distances over unimproved terrain while wearing personal protective equipment
  • May be required to obtain a copy of the following exams and tests and provide to the company in some cases prior to starting work in certain areas.
  • May be required a screening when working in certain specialized areas these screenings could be a urinalysis and/or in vivo lung scan and laser eye examinations on a random basis
  • Employees who support the firing missions that are exposed to loud noises which exceed the levels identified in 29 CFR Part 1910.95 shall receive the Audiometric Test
• Must maintain a 100% drug-free working environment
• May be required to operate motor vehicles in accordance with APGR 190-4, APGR 750-2, AR 190-5, AR 385-55, and AR 600-55.
  • All personnel operating Government vehicles, and material handling equipment, shall be licensed in accordance with APGR 385-4, AR 600-55 and Technical Bulleting (TB) 600-2. To operate commercial and administrative (non-tactical) vehicles over 10,000 pounds gross vehicle weight, contractor employees shall possess an OF 346 Operators Permit, US Army Motor Vehicle Operator’s Identification Card. To obtain an OF 346, employees must have a valid state driver’s license and successfully complete a Defensive Driver’s Course.
• May be required to have a medical exam or test prior to working in particular areas
• Required to submit to a urinalysis and/or in  vivo lung scan and laser eye examination on a random basis
• Those supporting the firing mission are exposed to loud noises which exceed the levels identified in 29 CFR Part 1910.95, require pre-placement, annual. and operational audiometric tests
• Must take precautions to avoid contracting Lyme’s Disease when working in grassy and wooded areas on APG
• Must be U.S. citizen and possess a high school diploma
• Able to speak, read, write, and understand English proficiently and be able to clearly and concisely communicate both orally and in writing
• Must be proficient in the use of computers and MS Office Software
• Must be able to obtain and maintain a SECRET security clearance and CAC
• Must possess a valid state driver’s license; may be required to be licensed to operate Government provided vehicles

Job Title: Project Manager 

We are seeking an experienced and results-driven Onsite Project Manager to lead and oversee all aspects of software and technical development projects within our organization. The chosen candidate will play a pivotal role in ensuring successful project execution by managing cost, schedule, and technical performance while collaborating effectively with cross-functional teams. The ideal candidate is a proactive problem solver who can navigate complex challenges and communicate effectively with stakeholders at all levels. 

Responsibilities: 

– Serve as the primary “onsite/hands-on” working Project Manager, responsible for the cost, schedule, and technical performance of projects under this contract. 

– Lead and manage all aspects of software and technical development projects, providing senior-level guidance to project teams to achieve project objectives. 

– Collaborate with cross-functional teams and communicate effectively with all levels of the organization to ensure alignment and successful project outcomes. 

– Create and manage detailed work plans, timelines, and project schedules, accommodating multiple priorities and adjusting as needed. 

– Provide leadership in concept formulation, technical design, and project management to drive project success. 

– Interface effectively with all levels within the organization to gather requirements, establish project objectives, and achieve desired outcomes. 

– Develop, analyze, and review concept and technical documentation to ensure project deliverables meet quality standards. 

– Recommend solutions based on a thorough understanding of client needs, project requirements, and technical constraints. 

– Demonstrate strong project management skills by efficiently coordinating resources, tracking progress, and addressing challenges as they arise. 

– Leverage previous data warehouse experience to contribute insights and expertise to project planning and execution. 

Qualifications: 

– Bachelor’s degree in Computer Science, Information Technology, Business Management, or a related field preferred. 

– Proven experience as a Project Manager in software and technical development projects.  

– Strong interpersonal skills and the ability to work well in a collaborative team environment. 

– Excellent communication skills with the ability to convey complex technical concepts to stakeholders at all levels. 

– Demonstrated ability to create and manage work plans, timelines, and project schedules. 

– Leadership skills to guide and motivate project teams to achieve project objectives. 

– Proficiency in project management methodologies and tools to ensure efficient project execution. 

– Previous experience in data warehouse projects is highly recommended. 

– Desired certifications: Project Management certification and Teradata Master Certification from a nationally recognized and accepted source. 

– National Agency Check Legal and Credit (NACLC) or Secret clearance is required. 

Job Title: Senior Systems Administrator 

Job Description: 

We are seeking a highly skilled Systems Administrator to provide comprehensive systems administration, operational support, and problem resolution for our enterprise environments. The ideal candidate will have a strong background in information technology, cybersecurity, and systems maintenance. As a Systems Administrator, you will play a crucial role in ensuring the availability, security, and efficiency of our systems. This position requires close collaboration with IT staff, vendors, and subject matter experts to address issues, implement solutions, and maintain a seamless operational environment. 

Responsibilities: 

– Serve as the appointed Information Systems Security Officer (ISSO) for all environments, coordinating and performing cybersecurity efforts including scanning, remediation, developing Plan of Action and Milestones (POAMs), and patching. 

– Coordinate certification and accreditation using the RMF process or other DoD-identified processes for the enterprise hardware environments, maintaining required artifacts. 

– Develop and implement architectures for applications, security, Backup, Archival and Restoral (BAR), and workload management. 

– Perform weekly Backup, Archival and Restoral (BAR) tasks to ensure data integrity and availability. 

– Oversee and/or perform scheduled maintenance on the EDW/BI development, test, production, and disaster recovery environments. 

– Conduct proactive systems monitoring and tuning on the test, production, and disaster recovery environments to ensure optimal performance. 

– Create and maintain applicable logging and reporting templates using DeCA’s enterprise management logging tool. Monitor daily and weekly audit logging for environments, resolving any findings, and reporting findings and resolutions to the customer. 

– Provide operational support and problem resolution, interacting with IT staff, vendors, and subject matter experts. 

– Coordinate and perform restoration of files and troubleshoot problems, ensuring prompt resolution. 

– Coordinate the installation and maintenance of security patches, third-party vendor software and hardware, disk space management, backups, and file restoration. 

– Maintain availability of assigned services and participate in resolving helpdesk issues by consulting with relevant subject matter experts. 

– Communicate effectively at all levels of management, peers, and customers through clear written and oral expression of thoughts. 

 

Qualifications: 

– Bachelor’s degree in computer science, Information Technology, or related field preferred. 

– Industry certifications such as Microsoft MSCA, MCSE, Cisco CCN, Linux +, Sun Certified SCNA, among others. 

– Security+ certification is required. 

– National Agency Check Legal and Credit (NACLC) or Secret clearance is required. 

– Proven experience in systems administration, cybersecurity, and operational support in enterprise environments. 

– Strong problem-solving skills with the ability to analyze system problems and recommend effective solutions. 

– Proficient in coordinating and managing cybersecurity efforts, including scanning, remediation, and patching. 

– Excellent organizational skills and attention to detail in maintaining required artifacts for certification and accreditation. 

– Ability to develop and implement architectures for applications, security, and workload management. 

– Experience in Backup, Archival, and Restoral (BAR) processes and tasks. 

– Effective communication skills with the ability to convey complex technical concepts to non-technical stakeholders. 

Job Title: ETL Specialist – Data Transportation and Transformation 

Job Description: 

We are seeking a skilled ETL Specialist to join our team and play a pivotal role in the operations and continual development of our Enterprise Data Warehouse (EDW) and Business Intelligence (BI) environments. The ETL Specialist will be responsible for the design, development, and maintenance of ETL technologies that transport and transform data, ensuring seamless integration and optimal performance. The ideal candidate will bring a demonstrated proficiency in Online Analytical Processing (OLAP) tools and a strong aptitude for data manipulation and transformation. 

Responsibilities: 

– Serve as the ETL specialist for the current operations and ongoing development of the EDW/BI environments. 

– Develop ETL technologies for data transportation and transformation, implementing source-to-target mappings and ensuring efficient performance and tuning. 

– Provide operational production support for data transportation and transformation processes, addressing issues and ensuring data integrity. 

– Implement enhancements for performance tuning, automation, and maintenance of ETL processes to optimize efficiency and reliability. 

– Develop data mappings in alignment with logical and physical data models to ensure accurate data flow. 

– Utilize Online Analytical Processing (OLAP) tools to map data from business systems and identify source-to-target mappings. 

– Design, develop, and maintain ETL workflows, ensuring seamless data integration across systems. 

– Collaborate with cross-functional teams to gather requirements and translate them into effective ETL solutions. 

– Resolve remedy tickets by efficiently opening, updating, and closing tickets as required. 

– Stay updated on industry best practices and emerging trends in ETL technologies and data transformation. 

Qualifications: 

– Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. 

– Demonstrated competency in OLAP tools and a strong understanding of data manipulation and transformation. 

– Proven experience in ETL development, data transportation, and transformation processes. 

– Proficiency in implementing performance tuning, automation, and maintenance enhancements for ETL processes. 

– Strong analytical skills to develop accurate data mappings in alignment with logical and physical data models. 

– Experience in designing, developing, and maintaining ETL workflows to ensure smooth data integration. 

– Effective problem-solving skills to address operational production support issues. 

– Excellent communication skills and the ability to collaborate with cross-functional teams. 

– Required certifications: Security+ and National Agency Check Legal and Credit (NACLC) or Secret Clearance 

Job Title: Database Administrator – Teradata RDBMS Specialist 

Job Description: 

We are seeking a skilled and experienced Teradata Database Administrator to join our team. As a Teradata Database Administrator, you will play a crucial role in designing, implementing, tuning, and maintaining Teradata databases and processes within our Enterprise Data Warehouse (EDW). Your expertise will contribute to the performance, security, and scalability of our data infrastructure. This position requires a deep understanding of Teradata systems, database design principles, and the ability to collaborate effectively with cross-functional teams. 

Responsibilities: 

– Review and analyze database models and proposals to ensure optimal design and efficiency. 

– Perform the final physical implementation of all Teradata databases and processes in the EDW environment. 

– Monitor and ensure hardware and database availability, taking proactive steps to mitigate potential disruptions. 

– Execute performance monitoring and tuning activities to optimize database performance and improve query response times. 

– Coordinate and implement database changes, identifying and resolving constraints to ensure smooth integration. 

– Develop, test, and deploy changes to the Relational Database Management System (RDBMS) in alignment with business needs. 

– Maintain production Data Definition Language (DDL) and Data Control Language (DCL) to ensure data integrity and security. 

– Tune databases and Teradata system components to improve overall performance and efficiency. 

– Implement and maintain security measures to safeguard the Teradata environment and its data. 

– Track capacity usage and plan for future growth to accommodate evolving data requirements. 

– Develop and utilize Teradata utilities to troubleshoot and diagnose database-related issues. 

– Collaborate with cross-functional teams to provide technical support and guidance on database-related matters. 

– Stay updated on industry best practices and emerging trends in Teradata administration and database management. 

Qualifications: 

– Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. 

– Certified Teradata Master certification is required. 

– Security+ certification is required. 

– National Agency Check Legal and Credit (NACLC) or Secret Clearance is required. 

– Proven experience as a Teradata Database Administrator, including design, implementation, and performance tuning. 

– Strong understanding of database design principles, data modeling, and SQL optimization. 

– Proficiency in executing performance monitoring and tuning techniques to enhance database performance. 

– Experience with database change management, including coordination and resolution of constraints. 

– Knowledge of Data Definition Language (DDL) and Data Control Language (DCL) for maintaining data integrity and security. 

– Ability to develop and deploy RDBMS changes in alignment with business requirements. 

– Skilled in using Teradata utilities for troubleshooting and problem-solving. 

– Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues. 

– Effective communication skills and ability to collaborate with cross-functional teams. 

Position Title: Cybersecurity Policy Analyst

Location: Columbus, Ohio

Security Clearance (Required): DOD Top Secret Clearance

Description:

Reviews, consolidates and develops cybersecurity policy in accordance with DLA requirements.
Fully versed in general tenets supporting the overall DOD implementation of cybersecurity
policies, procedures and processes to ensure a balance of security and operational requirements.
Required to brief senior management on cybersecurity policy chances, updates and progress

Requirements:

• Seven (7) years of relevant cybersecurity policy experience

Required Skills:

• Must possess DOD Top Secret Clearance and be eligible for SCI and IT-1 access.
• DOD Approved 8570/8140 Baseline Certification : Category IAT Level II
• DOD Approved 8570/8140 CSSP Certification : CSSP-AU or CSSP-IR

Position Title: Help Desk Technician I

Security Clearance (Required): Secret (Deal Breaker)

Certifications Required): A+ or Network+ (or equivalent DOD Directive 8570.1 IAT I) or higher (Sec+) and Computing Environment (Deal Breaker)

Position Description:

The Help Desk Technician I requires considerable knowledge of computer operations, networking, and software applications that are being used within the networking system.  They support the OTC mission by:

• Required experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices.
• Acting as the primary customer support point of contact for software and hardware problem resolution, providing telephone support and responding to user’s email and web requests
• Troubleshooting user’s problems, determining probable source of malfunctions
• Accurately entering user data and problem descriptions into online system, resolving problems via remote control software, or verbal instruction, or routing problems to next level support
• Coordinating problem resolution with users and other support staff as necessary, following up to ensure that customers are satisfied with the resolution
• Completing software installations as required via Change Order taskings
• Configuring government issued iPhones, as required, via Change Order taskings, and providing government issued iPhone support
• Creating CAC cards via in-office RAPIDS station and resetting CAC PINs for users, as needed
• Providing testing and evaluation of new or updated software applications, as required
• Perform other duties as required, which may include:
• Accomplishing assigned tasks in closely related fields
• Responding to changes in work schedules
• Participating in formal, on-the-job, and cross-training

Required Education and Experience:

High School/GED AND ≥ 1 year of customer support experience, OR

Associates in directly related field AND ≥ 0 year of customer support experience, OR

Bachelors in non-related field AND ≥ 0 year of customer support experience, OR

Bachelors in directly related field AND ≥ 0 year of customer support experience

• Relevant education/experience must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.).
• Relevant experience required in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices.

Position Title: Computer Technician II

Security Clearance (Required): Secret (Deal Breaker)

Certifications (Required): Computing Environment, Security+ (or equivalent DOD Directive 8570.1 IAT II) or A+/Network+ (or equivalent DOD Directive 8570.1 IAT I) (Deal Breaker).

Position Description:

The Computer Technician II supports the OTC mission at Ft. Cavazos, TX by:

• Technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals
• Isolating equipment/system/software malfunctions and restoring failed equipment to good working order
• Conducting operational checks and replacing defective parts and assemblies
• Applying technical knowledge and training to solve routine and complex problems in the maintenance of digital computers, configuration and peripheral components
• Performing Tier I and Tier 2 deskside incident resolution of workstations, printers and peripheral devices
• Monitoring and responding to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques
• Ensuring proper computer system setup/operation so that end users can accomplish business tasks
• Receiving, prioritizing, documenting, and actively resolving end user help requests
• Maintaining knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level
• Under direct supervision, assisting with network hardware, servers and software installation, troubleshooting and support
• Maintaining current knowledge of relevant technology as assigned
• Participating in special projects as required
• Assisting with Asset Management and Inventory of IT assets
• Assisting with security vulnerability remediation
• Proficiency with Anti-virus software / configuration
• Basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration.

Typical actions include:

• Isolating equipment/system/software malfunctions
• Returning failed equipment to good working order and demonstrating the equipment to the user
• Working as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications
• Performing repairs and conducting operational checks, and preventive maintenance service on computer systems, related systems, and office equipment
• Replacing defective parts and assemblies
• Ensuring timely responses to reports of unexpected malfunctions or failures
• Documenting all task responses, labor and material usage data as required
• Working with System Administrators to maintain network resources and working with Backup Software for network resource backup maintenance and storage of tapes
• Following established procedures to ensure achievement of quality, training, safety, and security standards

Required Education and Experience:

Computer Technician (II) Education and Experience Requirement
Acquired Degree		Experience Range
High School/GED	AND	≥ 5 years
Associates in directly related field		≥ 3 years
Bachelors in non-directly related field		≥ 3 years
Bachelors in directly related field		≥ 1 years
Masters in directly related field		≥ 0 years

Relevant education must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.

Relevant experience must include technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals, isolating equipment/system/software malfunctions and restoring failed equipment to good working order, conducting operational checks and replacing defective parts and assemblies.  Basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration.

Other Requirements

• Able to work under the supervision of senior technicians
• Full body mobility; be able to lift at least 50 pounds
• Have own transportation
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills
• Proficiency with Microsoft Office (Outlook, Excel, Word and PowerPoint)
• Proficiency with web browsers