Caelum

Provides information technology/management, applied science, system engineering, and program management solutions to the Government and commercial customers

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Home » Computer Technician III

Computer Technician III

January 9, 2023

Position Title: Computer Technician III

Security Clearance (Required): Secret (Deal Breaker)

Certifications (Required): Computing Environment, Security+ (or equivalent DOD Directive 8570.1 IAT II) or A+/Network+ (or equivalent DOD Directive 8570.1 IAT I) (Deal Breaker).

Position Description:

The Computer Technician III supports the OTC mission at Ft. Bragg, NC by:

  • Technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals
  • Isolating equipment/system/software malfunctions and restoring failed equipment to good working order
  • Conducting operational checks and replacing defective parts and assemblies
  • Applying technical knowledge and training to solve routine and complex problems in the maintenance of digital computers, configuration and peripheral components
  • Performing Tier I and Tier 2 deskside incident resolution of workstations, printers and peripheral devices
  • Monitoring and responding to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques
  • Ensuring proper computer system setup/operation so that end users can accomplish business tasks
  • Receiving, prioritizing, documenting, and actively resolving end user help requests
  • Maintaining knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level
  • Under direct supervision, assisting with network hardware, servers and software installation, troubleshooting and support
  • Maintaining current knowledge of relevant technology as assigned
  • Participating in special projects as required
  • Assisting with Asset Management and Inventory of IT assets
  • Assisting with security vulnerability remediation
  • Assists the Government in providing VTC support, as required
  • Proficiency with Anti-virus software / configuration
  • Basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration

Typical actions include:

  • Isolating equipment/system/software malfunctions
  • Returning failed equipment to good working order and demonstrating the equipment to the user
  • Working as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications
  • Performing repairs and conducting operational checks, and preventive maintenance service on computer systems, related systems, and office equipment
  • Replacing defective parts and assemblies
  • Ensuring timely responses to reports of unexpected malfunctions or failures
  • Documenting all task responses, labor and material usage data as required
  • Working with System Administrators to maintain network resources and working with Backup Software for network resource backup maintenance and storage of tapes
  • Following established procedures to ensure achievement of quality, training, safety, and security standards

Required Education and Experience:

  • High School/GED AND minimum of 7 years’ experience, or
  • Associates in directly related field AND minimum of 5 years’ experience, or
  • Bachelors in non-directly related field AND minimum of 5 years’ experience, or
  • Bachelors in directly related field AND minimum of 3 years’ experience, or
  • Masters in directly related field AND minimum of 1 year experience

Relevant education must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.

Relevant experience must include technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals, isolating equipment/system/software malfunctions and restoring failed equipment to good working order, conducting operational checks and replacing defective parts and assemblies.  Basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration.

Other Requirements

  • Able to work under the supervision of senior technicians
  • Full body mobility; be able to lift at least 50 pounds
  • Have own transportation
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Strong documentation skills
  • Proficiency with Microsoft Office (Outlook, Excel, Word and PowerPoint)
  • Proficiency with web browsers

VMWare Subject Matter Expert (SME)

January 9, 2023

POSITION: VMWare Subject Matter Expert

LOCATION: Aberdeen Proving Ground, MD

SCOPE: Serves as a Systems Administrator and VMWare Subject Matter Expert on a major IT support contract for the Army Test and Evaluation Command (ATEC) at the Aberdeen Test Center (ATC).

RESPONSIBILITIES:

  • Engineering, configuration, and troubleshooting the VMWare infrastructure at the Aberdeen Test Center
  • Patching and maintaining both bare metal and virtualized systems in an enterprise environment.
  • Monitoring and evaluating systems performance and availability
  • Leading projects in support of upgrades and major systems deployment
  • Tier II/III for issues related to VMWare.
  • Troubleshooting issues including root cause analysis, developing and validating solutions, and supporting corrective actions
  • Facilitate and guide transition to a pure cloud or hybrid virtualization infrastructure.
  • Ongoing evaluation of system performance to help shape fine tuning and recommendations for enhancements
  • Responsible for overall virtualization architecture and engineering at ATC.
  • Customer support and communications.

QUALIFICATIONS:

  • Associate’s Degree and 11 years’ experience; or Bachelor’s Degree and 9 years’ experience; or combination of 13 years which may include education/specialized training/certifications and/or experience.
  • Experience in VMWare systems administration including troubleshooting and monitoring
  • Experience in resolving complex issues associated with configuration management. resource sharing and basic networking troubleshooting and problem identification.
  • Experience in resolving security issues, identity management, records retention, and adhering to destruction policies
  • Experience using and writing operating system commands and scripts, and scripting languages, including one or more of Bash, Powershell, Python, Ruby, and/or Perl.
  • Experience with performance tuning, capacity planning and bottleneck resolution, administration of Microsoft Servers, building and maintaining high-availability, clustered and scalable systems, advanced web technologies such as ASP.NET, pipeline, load balancing, etc.; managing production environments using automated install, automated build and deployment, automated configuration management, enterprise monitoring systems, server virtualization, load balancing, web servers, and application servers
  • Experience managing or working with Windows Server and Linux Operating systems and associated configuration tools is desirable.
  • Experience and/or working knowledge of Kubernetes is highly desirable.
  • Relevant education or certification must be in an IT discipline related to the assigned program area (e.g Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.).
  • Must possess current Security+ (or equivalent DOD Directive 8570.1 IAT II) and at least 1 current VMWare certificate preferably comparable to the VMWare Certified Professional (VCP). Position requires a Top Secret security clearance.

SECURITY CLEARANCE: DoD Secret Clearance

Job Types: Full-time, Contract

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Aberdeen, MD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you a US citizen as required for this contract?

License/Certification:

  • Security+ (Preferred)

Security clearance:

  • Secret (Preferred)

Work Location: One location

Microsoft Endpoint Configuration Manager (MECM) Subject Matter Expert (SME)

January 9, 2023

POSITION: Microsoft Endpoint Configuration Manager (MECM) Subject Matter Expert

LOCATION: Aberdeen Proving Ground, MD

SCOPE: Serves as a Systems Administrator and MECM Subject Matter Expert on a major IT support contract for the Army Test and Evaluation Command (ATEC) at the Aberdeen Test Center (ATC).

RESPONSIBILITIES:

  • Engineering, configuration, and troubleshooting the MECM Services managed by the ATEC G6 including Test Centers across the ATEC command.
  • Developing and implementing administrative and security policies through MECM.
  • Monitoring and evaluating systems performance and availability,
  • Leading projects in support of upgrades and major systems deployment
  • Tier II/III for issues related to MECM
  • Troubleshooting issues including root cause analysis, developing and validating solutions, and supporting corrective actions
  • Facilitate and guide transition to a pure cloud or hybrid cloud environment.
  • Ongoing evaluation of system performance to help shape fine tuning and recommendations for enhancements
  • Developing, validating, and deploying scripts to effectively push patches and configuration settings across the ATEC environment to ensure RMF compliance, effective vulnerability management and new
  • Customer support and communications.

QUALIFICATIONS:

  • Associate’s Degree and 11 years’ experience; or Bachelor’s Degree and 9 years’ experience; or combination of 13 years which may include education/specialized training/certifications and/or experience.
  • Experience in Enterprise level MECM systems administration including troubleshooting and monitoring
  • Experience in resolving complex issues associated with configuration management. resource sharing and basic networking troubleshooting and problem identification.
  • Understanding or and experience with vulnerability management and mitigation practices
  • Experience developing scripts, and scripting languages, including one or more of Bash, Powershell, Python, Ruby, and/or Perl.
  • Experience with performance tuning, capacity planning and bottleneck resolution,
  • Experience managing or working with Windows Server and hybrid environments.
  • Experience with and knowledge of issues, strategies, and techniques associated with a hybrid Azure and on prem environment
  • Relevant education or certification must be in an IT discipline related to the assigned program area (e.g Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.).
  • Must possess current Security+ (or equivalent DOD Directive 8570.1 IAT II) and at least an Azure Administrator Associate, or Desktop Associate certification, or, preferably, an expert level certification. Position requires a Top-Secret security clearance.

SECURITY CLEARANCE: DoD Secret Clearance

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Aberdeen, MD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you a US Citizen? Citizenship is required to achieve required security clearance.

Work Location: One location

Chief Technology Officer

September 20, 2022

POSITION TITLE:  Chief Technology Officer (Rockville, MD)

POSITION SUMMARY:

Lead Caelum’s IT and related technology development and identify potential business initiatives in federal and commercial clients that provide for the expansion of Caelum’s technical capabilities and revenues. Develop or provide input for proposals as part of business development activities.

RESPONSIBILITIES:

  • Works with corporate leadership to develop short- and long-range goals/objectives for the IT and related technologies such as cloud, cybersecurity, Agile, AI or machine learning.
  • Develops and recommends strategies for taking advantage of the Company’s technological strengths and for developing new capabilities.
  • Lead or champion IT initiatives in new business capture and pursuit activities; assist multi-discipline and/or cross-functional teams in proposal preparation activities.
  • Monitors company IT performance against corporate initiatives or contract requirements, compliance and maintains customer contact on issues, to ensure customer satisfaction.
  • Encourages and supports a “team” mindset within the company.
  • Participate or lead Caelum IT Quality Assurance programs for compliance, training and certifications.

REPORTING/INTERFACE RELATIONSHIPS:

  • Reports to Caelum’s President.
  • Interfaces externally with government personnel, vendors, and teaming or joint venture partners.
  • Participate in internal BD meetings, and internally interface with other executives, program or project managers, and support group members as needed.

EDUCATION/EXPERIENCE REQUIRED:

  • B.S. in Computer Science, Engineering, Science, or related field with expertise in the IT related technologies.
  • Advanced study or related professional training and IT related certification are desirable.
  • At least 10 years demonstrated previous successful relevant work and management experience.
  • Demonstrated knowledge in current leading industry standards and best practices (e.g., ITIL, ISO, CMMI, NIST, CMMC).
  • Knowledge of Federal Government contracting acquisition processes.

COMPENSATION AND OTHER FINANCIAL CONSIDERATIONS AT HIRE:

  • Base salary is open. This position is an incentive-oriented position; in addition to base salary and comprehensive fringe benefits, the successful candidate will be eligible for additional incentive compensation such as bonus, which is directly related to work performance.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The essentially functions of this position are in the office environment and using computers, and occasionally out-of-town travels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Caelum is an Equal Opportunity Employer (EOE).

Point of Contact:

Please submit your resume to Careers-hq@caelum.com.

DISCLAIMER:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Asset Management Assistant

August 15, 2022

Location:

Onsite at Government facility at Redstone Arsenal, Huntsville, AL 35898

Job Details:

Job Title:  Asset Management Assistant

Location:  Redstone Arsenal, Huntsville, AL 35898

Clearance Level: Active DoD – Secret (Deal Breaker)

Required Certification(s): None

Summary:

The Office of the Chief Information Officer (OCIO) provides Information Technology (IT) support to Program Executive Office (PEO) Missile and Space which is a Continental United States (CONUS) organization located at Redstone Arsenal, Alabama. The OCIO provides centralized life cycle management, direction, guidance, and support for the acquisition, sustainment, maintainability, supportability, and implementation of the PEO, Information Mission Area (IMA). PEO Missile and Space is an approved Data Center providing hosting to multiple organizations, Cloud Infrastructure as a Service (IaaS) and CloudPlatform as a Service (PaaS) throughout the US Army Acquisition community.

Duties:

  • Provide on-site Asset Management Assistance for the PEO Missile & Space for IT-related equipment inventory of nonexpendable, expendable, and durable government equipment down to and including the Sub-Hand Receipt Holder (HRH).
  • Assist Asset Manager (Sub-Hand Receipt Holder) to coordinate with the Installation Property Book Office for input into the PEO Missile & Space Property Accountability System for all equipment items valued over the $500 threshold and for other equipment (Durable, Non-Expendable, Sensitive, etc.), if required, by Army Regulations.
  • Assist Asset Manager to manage all durable and expendable equipment over the $500 threshold and ensure all IT equipment is input and tracked in the PEO Missile & Space Property Accountability System.
  • Assist Asset Manager to perform the following asset management functions in accordance with (IAW) applicable Army regulations and PEO Missile & Space policies/guidance by adhering to:
    • AR 710-1, Centralized Inventory Management of the Army Supply System
    • AR 710-2, Supply Policy Below the National Level
    • AR 710-3, Inventory Management Asset and Transaction Reporting System
    • DA PAM 735-5, Property Accountability: Financial Liability Officer’s Guide
    • AR 735-5, Property Accountability: Policies and Procedures for Property Accountability
    • AR 25-1, Information Management: Army Information Technology
    • AR 71-32, Force Development and Documentation Consolidated Policies and the PEO Missile & Space Property SOP
  • Assist Asset Manager to receive IT-related equipment, verify accuracy of delivery, and document/input information in the PEO Missile & Space Property Accountability System.
  • Assist Asset Manager to apply appropriate barcodes to equipment, store equipment in designated locations, and transport equipment to appropriate users.
  • Assist Asset Manager to prepare required documents and paperwork for DA Forms 2062 and DA 3161 for Hand Receipt Holder regarding newly purchased items, the transfer of items, the transport of property to another location and turn-in/disposal of existing property.
  • Assist Asset Manager to perform annual updates of all DA form 2062 for sub hand receipt holders.
  • Assist Asset Manager to maintain the PEO Missile & Space Property Accountability System for all assigned Hand Receipt Holders; track barcodes, serial numbers and locations of assets; and maintain complete accountability of all PEO Missile & Space property.
  • Assist Asset Manager to conduct monthly 100% Sensitive Item Inventories and at other times as required by the government.
  • Assist Asset Manager to conduct 25% quarterly property inventories and a 100% inventory annually.

Education and Experience Required:

  • Must have an active DoD Security Clearance (SECRET or higher)
  • High School Diploma or GED
  • 2 years relevant experience

Preferred Experience:

  • Army Property Accountability Experience
  • Defense Property Accountability System (DPAS) Experience and/or Automated Status and Tracking System (ASTS) Experience

Non-Technical Skills:

  • Good communicator, professional, strong multi-tasker.

Data Collector III

August 11, 2022

Job Description

Mainly works independently, with little supervision from supervisor or higher-graded employee. Conducts on-site collection of reliability, availability, maintainability, logistics supportability, and performance data during developmental and/or operational testing of new military/non-military automotive, electronic, general support or ordnance materiel. Applies extensive knowledge of the operating characteristics of equipment and of maintenance procedures to report critical test data used in the evaluations of such materiel. Acts as the lead data collector when multiple personnel are assigned to collect data on the test program and no higher-graded employee is assigned to the project. Provide technical guidance, assistance, on-the-job-training and closely monitor the work of the assigned lower-graded employees. Monitor work in progress and review and initial completed work generated by lower-graded employees for quality assurance, completeness and accuracy on a daily basis. Performs any or all of the following illustrative tasks for routine projects: visually examines equipment or test items for flaws or defects; observes operation of equipment to detect apparent malfunctions; observes operation of simple test instruments and controls during tests and records related test data; downloads test data from on-board instrumentation; performs specified arithmetic computations; and extracts and compiles specified data including detailed narrative from records or other sources such as specifications and drawings. All work is reviewed by a higher-graded employee for quality assurance, accuracy and completeness on a daily basis.

Qualifications

Must have a GPA of 2.5 or higher in each individual discipline of math and science and a GPA of 3.0 or higher in High School English and/or a GPA of 2.5 or higher in College English from either an accredited high school or university.

Must have 3 years’ experience in performing data collection of military/non-military equipment and associated maintenance concepts (Associate’s Degree in a technical area may substitute for 6 months experience.  Bachelor’s Degree in a technical area may substitute for 1 year experience)

Must have 1 year experience using a computer and Microsoft Software or successful completion of 2 recognized computer classes.

UNUSUAL OR SPECIAL PHYSICAL REQUIREMENTS OF POSITION 

May require sitting in front of a computer for extended periods of time (up to 75%). The ability to bend, stoop, squat, crawl, crouch, kneel, reach above shoulder level and climb onto or into a vehicle is required (up to 50%). Walking a minimum of 50 yards over rough terrain is required (up to 25%).

DESCRIPTION OF WORK ENVIRONMENT

Work environment may be inside or outside depending on the task. The ability to work in outside field conditions that include hot and cold extreme temperatures and other outdoor climatic conditions is required (up to 50%).  Must be able to work in areas where only portable restroom facilities are available (up to 50%).  Work environment may be fast-paced and require work under pressure to meet deadlines associated with the completion of a task.  Must be available to perform job functions at sites other than APG. Travel may be required.

EQUIPMENT AND MACHINES INVOLVED IN WORK TASKS

Must have experience using a computer and Microsoft Software or successful completion of two recognized computer classes. Provides assistance to higher-graded employees engaged in the on-site collection of reliability, availability, maintainability, logistics supportability, and performance data during developmental and/or operational testing of new military/non-military automotive, electronic, general support or ordnance material. Acquires through formal and informal classroom and on-the-job training a practical knowledge of the characteristics, properties and uses of equipment necessary to carry out the data collection process. Work also requires regular use of typical office equipment such as the personal computer, copiers, and fax machines.

CRITICALITY OF ATTENDANCE

Attendance is critical at all times during normal duty hours. Work outside of normal duty hours, including weekends and holidays, may be required with as little as one-hour advance notice.

OTHER ESSENTIAL FUNCTIONS

Must be able to communicate effectively, both verbally and in writing. Must be able to obtain an interim secret security clearance in order to gain access to required areas, networks and systems within thirty (30) days of date of your offer letter.  Must be able to obtain and retain a secret security clearance. Must be able to provide proof of U.S. citizenship.  Must be able to obtain and retain unescorted access to work areas. May be subject to physicals or exams due to the work area in which you are assigned.  May be subject to exposure to noise, temperature extremes, and fumes from fuels and solvents.  Must be able to wear personal protective equipment as required.  Must have a valid driver’s license and personal transportation for the purpose of moving around the proving ground to accomplish job functions and in order to operate a rental vehicle if and when travel is required. Must have personal vehicle at your work location and readily available for use at all times in order to move from site to site to fulfill requirements associated with task support. Must be able to obtain and maintain a military driver’s license within 30 days of employment.

Technical Writer I

June 27, 2022

Qualifications

Employee shall have any of the following three qualifications:

  • Shall have a Bachelor’s Degree in one (1) of the following disciplines: English, Journalism, Communications or other scientific discipline
  • Associate’s Degree in English, Journalism, Communications or other scientific discipline and three (3) years’ experience with technical writing for DoD research, development, test and evaluation (RDT&E) programs
  • 10 years’ of experience with technical writing for DoD research, development, test and evaluation (RDT& E) programs

Job Description

Assist in developing, writing, and editing material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machinery and other equipment following prescribed regulations, standards, formatting and style guidelines.

Additional responsibilities include:

  • Observe production, developmental, and experimental activities to document operating procedures and details.
  • Interview production and engineering personnel and read journals, reports, and other material to become familiar with product technologies and production methods.
  • Review manufacturer’s and trade catalogs, drawings and other data relative to operation, maintenance, and service of equipment.
  • Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
  • Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding.
  • Maintain records and files of work and revisions. Select photographs, drawings, sketches, diagrams, and charts to illustrate material.
  • Assist in laying out material for publication.
  • Arrange for typing, duplication and distribution of material.
  • Write speeches, articles, and public or employee relations releases.
  • Edit, standardize, or make changes to material prepared by other writers or plant personnel.
  • When required, write material regarding work methods and procedures.
  • When required, support test directors/engineers in the field.
  • Other duties as assigned

Senior Accountant

June 24, 2022

Position/Title:            Senior Accountant

Position Summary:   An exempt position – responsible for all aspects accounting to include general ledger, project billings, accounts receivable, financial statements in Government Contracting environment at Caelum HQ located in Rockville, MD.

Essential Duties and Responsibilities:

  • Prepare month-end journal entries
  • Prepare month-end close activities
  • Prepare month-end financial statements
  • Record daily cash transactions
  • Prepare monthly billings
  • Prepare budgets/forecasts and report variances against actual
  • Prepare internal reports to facilitate sound management decisions
  • Prepare external project reports in accordance with contract deliverables
  • Review/Compliance with contractual documents and funding modifications
  • Monitor, Analyze and Report contract performance in accordance with government specifications and requirements
  • Prepare/Assist contract close-out procedures

Other:

  • Seek out opportunities for continuous improvement
  • Other related duties as assigned.

Education/Experience Required:

  • Bachelor’s degree in accounting, finance, or related field.
  • Three plus years of experience in all aspects of accounting
  • Federal Government Contracting; experience in all types of contracts (T&M, CPFF, and FFP), relevant federal regulations, including FAR requirements preferred.
  • Working knowledge of Deltek Costpoint and Time & Expense preferred.
  • Working knowledge and proficiency in MS Office applications
  • Ability to work independently and work with others.
  • Good verbal and written communication skills.

Reporting/Interface Relationships:

  • Reports to Caelum’s CFO located at Caelum HQ, Rockville, MD.
  • Interfaces on a regular basis externally with customers, vendors, and teaming partners.
  • Participate in monthly meetings, and internally interface with other program or project managers, HR, and support group members as needed.

Compensation and Other Financial Considerations at Hire:

  • The title is commensurate with candidate’s qualification and experience.
  • Base salary is open, depending upon background and experience of successful candidate.
  • This position is an incentive-oriented position; in addition to base salary and comprehensive fringe benefits, this position is eligible for incentive compensations directly related to revenues and earnings growth as a result of the candidate’s effort.

An Equal Opportunity Employer:

Caelum is an Equal Opportunity Employer – does not discriminate on the basis of race, color, national origin, military status, gender, religion, age, sexual orientation, political preference or disability in employment or the provision of service.

Disclaimer:

The preceding job description describes the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Supply Technician I

June 17, 2022

Position Title: Supply Technician I

Security Clearance (Required): Secret

Certifications (Required): None.

Position Description:

The Supply Technician I conducts a variety of duties that require an understanding of U.S. Army’s supply procedures and policies. Work involves most of the following: verifying materials against receiving documents, annotating and reporting discrepancies and obvious damages, routing materials to prescribed storage locations; storing, stacking, or palletizing materials in accordance with prescribed storage methods, rearranging and taking inventory of stored materials, examining stored materials and reporting deterioration and damage, removing material from storage and preparing it for shipment. The Supply Technician I may operate hand or power trucks in performing their duties.

The Supply Technician I supports the OTC mission by:

  • Possessing the ability to work with others and to work independently
  • Performing general supply and warehouse duties as described above
  • Periodically bending, kneeling, and lifting of 50+ pounds
  • Previous supply/warehouse service experience preferred
  • Demonstrating attention to detail.
  • Having experience operating a forklift and the ability to operate a manual pallet jack
  • Possessing a current Driver License
  • Pulling, packing, and shipping items and preparing them for customer pickup
  • Performing inventories of warehouse items
  • Completing appropriate paperwork to maintain accountability of material
  • Possessing basic computer knowledge

Required Education and Experience:

Must possess at a minimum a High School diploma/GED and 2 years’ experience working in a warehouse. May be required to possess a Class A CDL.

Other Requirements

  • Able to work under the supervision of senior Supply Technicians
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

Helpdesk Technician I

June 17, 2022

Position Title: Helpdesk Technician I

Security Clearance (Required): Secret

Certifications (Required): Security+, A+ or Network+ (or equivalent DOD Directive 8570.1 IAT I).

Position Description:

The Helpdesk Technician I requires considerable knowledge of computer operations, networking, and software applications that are being used within the networking system.  They support the OTC mission by:

  • Acting as the primary customer support point of contact for software and hardware problem resolution, providing telephone support and responding to user’s email and web requests
  • Troubleshooting user’s problems, determining probable source of malfunctions
  • Accurately entering user data and problem descriptions into online system, resolving problems via remote control software, or verbal instruction, or routing problems to next level support
  • Coordinating problem resolution with users and other support staff as necessary, following up to ensure that customers are satisfied with the resolution
  • Completing software installations as required via Change Order taskings
  • Configuring government issued iPhones, as required, via Change Order taskings, and providing government issued iPhone support
  • Creating CAC cards via in-office RAPIDS station and resetting CAC PINs for users, as needed
  • Providing testing and evaluation of new or updated software applications, as required
  • Perform other duties as required, which may include:
  • Accomplishing assigned tasks in closely related fields
  • Responding to changes in work schedules
  • Participating in formal, on-the-job, and cross-training

Required Education and Experience:

Helpdesk Technician I Education and Experience Requirement
Acquired Degree Experience Range
High School/GED

AND

≥ 1 year of customer support experience
Associates in directly related field ≥ 1 year of customer support experience
Bachelors in non-directly related field ≥ 1 year of customer support experience
Bachelors in directly related field ≥ 1 year of customer support experience

Relevant education/experience must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.).

Relevant experience required in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices.

Other Requirements

  • Able to work under the supervision of senior technicians
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Strong documentation skills
  • Proficiency with Microsoft Office (Outlook, Excel, Word and PowerPoint)
  • Proficiency with web browsers
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