Location:

Onsite at Government facility at Redstone Arsenal, Huntsville, AL 35808

Job Details:

Job Title: Help Desk Support Service Specialist – II (IT Certified Professional – Intermediate)

Location: Redstone Arsenal, Huntsville, AL 35898

Clearance Level: Active DoD – Secret (Must Have)

Required Certification(s): A+ or Security + or Network+, IAT Level 2 (Must Have)

SUMMARY:

The Office of the Chief Information Officer (OCIO) provides Information Technology (IT) support to PEO MS which is a Continental United States (CONUS) organization. The OCIO provides centralized life cycle management, direction, guidance, and support for the acquisition, sustainment, maintainability, supportability, and implementation of the PEO, Information Mission Area (IMA). PEO MS is an approved Data Center providing hosting to multiple organizations, Cloud Infrastructure as a Service (IaaS) and Cloud Platform as a Service (PaaS) throughout the US Army Acquisition community.

DUTIES:

• PEO MS end user support, ticket response, resolution, and escalation for apps/SP.
• Respond to inquiries from computer users and assist in resolving IT problems.
• Diagnose computer hardware and software issues.
• Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
• Diagnose the nature of the problem and walk the customer through the problem-solving steps.
• Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
• Be proficient in the software and hardware used by the government.
• Be able to readily provide guidance and resolve issues.
• Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
• Operate and provide technical assistance on computer equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, and other specialized computer equipment.
• Provide reporting that includes metrics, such as number of calls, types of calls, resolution times, trend analysis, and other data that will assist the government in managing the Service Desk and assisting customers.

Education:

• 2 years’ experience

Technical Certifications:

• A+, or Security +, or Network+
• IAT Level I

Non-Technical Skills:

• Good communicator, professional, strong multi-tasker.

POSITION:     Cybersecurity Technical Specialist

LOCATION:    Aberdeen Proving Ground, MD

SCOPE:  Serve as a Cybersecurity Technical Specialist on a major IT support contract for the Army Test and Evaluation Command (ATEC) at the Aberdeen Test Center (ATC).

RESPONSIBILITIES:

• Use cybersecurity/IT tools such as ACAS, HBSS/ESS, eMASS, etc. in order to perform tasks such as security scanning
• Provide security related technical guidance
• Harden devices
• Evaluate technical risks
• Understand how changes in system configuration and/or network architecture affect a system’s security posture and risk profile
• Technical assessment of IT security controls and devices for networks, applications and systems
• Apply/implement DISA Security Technical Implementation Guides (STIGs)
• Evaluate technical risks associated with applying configuration changes to systems/network architectures and re-evaluation of security postures and risk profiles at the network environment level

QUALIFICATIONS:

• Bachelor’s Degree in directly related field; Relevant work experience may be substituted for Bachelor’s degree
• Must possess DOD 8570.01-M certifications meeting the requirements for IAT Level II or IAM Level I.
• Relevant experience must be in information security and/or a closely related function, such as IT audit, IT compliance, enterprise risk management, etc.

SECURITY CLEARANCE:

• Ability to obtain/maintain Top Secret clearance with SCI eligibility is required

Position Title:    IT Help Desk Technician

Location:            Aberdeen, Maryland

Employment:  Full-Time (MUST BE A U.S. CITIZEN)

Experience:        One year (Level I); Five years (Level II), Seven years (Level III); Twelve years (Level IV):
Experience providing service desk support in an IT environment; usage of automated ticketing tool; and diagnosing and resolving customer IT issues.

Security Clearance:        SECRET

Required Education and Certifications: 

• High School Diploma (Relevant Education can be substituted for experience)
• CompTIA A+, Network+, or Security+
• ITIL Foundation strongly desired

Scope:

As part of an on-site Customer Support Team, provide help desk support to the Army Test and Evaluation Command (ATEC) HQ and Aberdeen Test Center (ATC) at Aberdeen Proving Ground, MD.

Job Description:

Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel.

Duties and Responsibilities:

• Deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems
• Installing/configuring operating system images and specialty software on customer devices.
• Documenting activities using Trouble Ticket automated software
• Performing backup and restore of software and data on client compute devices
• Trouble shooting and resolving client network and wireless issues
• Testing, analysis and repair of computer system hardware and software malfunctions
• Deploy interoperable and integrated standard office automation desktop software
• Install, configure, troubleshoot, relocate, and repair desktops, peripheral devices, and printers.
• Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed
• Identify network problems impacting users and work with appropriate Tier II or III administrators
• Troubleshoot WIFI and GFE provided broadband devices and VPN connectivity
• Configure, diagnose, reimage, reload, utilize troubleshoot and repair all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services.
• Utilize remote tools to connect to remote desktops. Applications include SCCM.

Contact Information:

Email resumes to:  ATEC-Jobs@caelum.com

Position Title:    Cybersecurity Management Specialist

Location:            Aberdeen, Maryland

Employment:    Full-Time (MUST BE A U.S. CITIZEN)

Experience:        7 years performing cybersecurity services to include:

• Subject Matter Expert in developing and interpreting cybersecurity plans, policies, and procedures
• Configuration management, contingency / disaster preparation, incident response, account management, access control, media control, etc.
• Cybersecurity and/or information assurance, or related technical field at the network environment level.

Security Clearance:        TOP SECRET (SCI eligibility)

Required Education and Certifications: 

• Bachelor’s degree (Computer Science, Computer/Software Engineering, Computer Information Systems)
• DOD 8570.01-M certifications – IAM Level III.

Scope:

As part of an on-site Cybersecurity Support Team, provide technical expertise to the Army Test and Evaluation Command (ATEC) HQ at Aberdeen Proving Ground, MD.

Job Description:

Provide cybersecurity services to protect information and information systems from unauthorized access and to protect the data within systems.

Duties and Responsibilities:

• Subject Matter Expert in developing, updating, implementing, and interpreting cybersecurity plans, policies, and procedures (in areas to include but not limited to configuration management, contingency / disaster preparation, incident response, account management, access control, media control, etc.),
• Providing incident response
• Performing cybersecurity assessments and inspections
• Conducting risk management activities at the enclave level.
• Perform scanning, analysis and remediation with the Enterprise provided tool and provide reports.
• Conduct cybersecurity auditing
• Perform static and dynamic software code analysis
• Apply threat modeling to ATEC computer systems and networks
• Perform software and hardware risk and vulnerability assessments.

Contact Information:

Email resumes to: ATEC-Jobs@caelum.com

POSITION:     Helpdesk Specialist

LOCATION:    Aberdeen Proving Ground, MD

SCOPE:  Serve as a Helpdesk Specialist on a major IT support contract for the Army Test and Evaluation Command (ATEC) at the Aberdeen Test Center (ATC).

RESPONSIBILITIES:

• Track and document all requests for assistance daily from customer via phone, in person, or electronic means using a Government-provided tracking system.
• Maintain documentation and metrics for all requests which will be monitored weekly by the Government.
• Determine action to be taken and take appropriate action to resolve customer problems dealing with hardware, software, and communications or escalate problems to a higher level IT representative according to each organization’s IT policy or test mission requirement.
• Provide feedback, updates and status to users on their requests for assistance according to local procedures as directed by the Government.

QUALIFICATIONS:

• Associate’s Degree and 1 year experience; or combination of 3 years which may include education/specialized training/certifications and/or experience.
• DOD Computing Environment, Security+ (or equivalent DOD Directive 8570.1 IAT II), A+/Network+ (or equivalent DOD Directive 8570.1 IAT I)

SECURITY CLEARANCE:  DoD Secret Clearance

POSITION: Systems Administrator

LOCATION: Aberdeen Proving Ground, MD

SCOPE: Serves as a Systems Administrator on a major IT support contract for the Army Test and Evaluation Command (ATEC) at the Aberdeen Test Center (ATC).

RESPONSIBILITIES:

• Performs Windows Server systems administration including troubleshooting, monitoring, and support;
• Windows event and performance monitoring; and management of hosted systems software platforms.
• Resolves basic and intermediate issues associated with system configuration management, resource sharing and basic networking troubleshooting and problem identification.
• Resolves security issues including identity management, records retention, and implements destruction policies.
• Uses and write operating system commands and scripts, manages disk configurations, maintains hardware and software RAID 1-N, performs migration, backup and recovery using scripting languages, such as Bash, PowerShell, Python, Ruby, and/or Perl.
• May support performance tuning, capacity planning and bottleneck resolution, administration of Microsoft Servers, building and maintaining high-availability, clustered and scalable systems, and load balancing.
• Manages production environments using automated install, automated build and deployment, automated configuration management, enterprise monitoring systems, server virtualization, load balancing, web servers, and application servers.

QUALIFICATIONS:

• Bachelor’s Degree and 7 years’ experience; experience which may include education/specialized training/certifications may be substituted for education.
• Experience in VMWare systems administration including troubleshooting and monitoring
• Experience in resolving complex issues associated with configuration management. resource sharing and basic networking troubleshooting and problem identification.
• Experience in resolving security issues, identity management, records retention, and adhering to destruction policies
• Experience using and writing operating system commands and scripts, and scripting languages, including one or more of Bash, Powershell, Python, Ruby, and/or Perl.
• Experience with performance tuning, capacity planning and bottleneck resolution, administration of Microsoft Servers, building and maintaining high-availability, clustered and scalable systems, advanced web technologies such as ASP.NET, pipeline, load balancing, etc.; managing production environments using automated install, automated build and deployment, automated configuration management, enterprise monitoring systems, server virtualization, load balancing, web servers, and application servers
• Experience managing or working with Windows Server and Linux Operating systems and associated configuration tools is desirable.
• Experience and/or working knowledge of Kubernetes is highly desirable.
• Relevant education or certification must be in an IT discipline related to the assigned program area (e.g Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.).
• Must possess current Security+ (or equivalent DOD Directive 8570.1 IAT II)

SECURITY CLEARANCE: DoD Secret Clearance

Position Title: Database Administrator III

Security Clearance (Required): Secret (Deal Breaker)

Certifications (Required): Security+ CE (Deal Breaker) and the appropriate Computing Environment.

Overview/Scope of Responsibilities:

Provides Relational Database Management System (RDBMS) support to applications supported by Operational Test Command. Works with Application Teams, Team Leads and other Database Administrators to design and specify RDBMS solutions based on standard offerings to support development of new or enhancements of existing applications. Serves as principal RDBMS solution designer for small to large/complex (size/risk) application projects, including business critical applications, using analytical skills, technical skills, available technology and tools. Serves as Subject Matter Expert (SME) for RDBMS-related initiatives, discretionary projects, compliance/regulatory requirements and system changes for Application Database Services (ADBS) supported applications and command-wide initiatives.

Position Description:

The Database Administrator III supports the OTC mission by:

• Providing experience in management of Microsoft (MS) database technologies including Structured Query Language (SQL) and Access; system configuration management; resource sharing and basic networking troubleshooting.
• Providing experience in operating system management and configuration; database design, amending existing databases, monitoring database efficiency, maintaining the security and integrity of data and authoring related documentation.
• Providing experience in the installation and configuration of Windows Server technologies and other government approved server operating systems (e.g., Unix, Red Hat Linux), Microsoft Knowledge (physical database architecture, design, database backup, recovery, and disaster recovery procedures, installation, configuration of MS SQL server on Windows Server technologies, performance tuning, query optimization, client/server connectivity, database consistency checks using Database Console Command (DBCC) utilities, capacity planning, and Microsoft SQL clusters, SQL Disaster Recovery (DR), High Availability (HA) options as well as contingency planning and log shipping.
• Having detailed knowledge/command of SQL and SQL server tools.
• Building databases and validating their stability/efficiency.
• Writing optimized SQL queries for integration with other applications.
• Designing database tables and dictionaries.
• Developing scripts, procedures, and triggers for application development.
• Developing, implementing, and optimizing stored procedures and functions using T-SQL.
• Maintaining data quality and backups and overseeing database security.
• Developing high-quality database solutions.
• Developing procedures and scripts for data migration.
• Reviewing and interpreting ongoing business report requirements.
• Understanding of relational and dimensional data modeling.
• Developing PowerShell/CMD scripting skills (Preferred).

Required Education and Experience:

• High School/GED AND minimum of 9 years’ experience, or
• Associates in directly related field AND minimum of 5 years’ experience, or
• Bachelors in directly related field AND minimum of 4 years’ experience, or
• Masters in directly related field AND minimum of 3 years’ experience

Relevant education must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.

Other Requirements:

• Able to work under the supervision of senior technicians
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills

Job Title: Data Analyst Technician IV (DAT IV)

Location: Redstone Arsenal, Huntsville, AL

Clearance Level: Active DoD – Secret

Job Classification: Full-Time Wage Determination

Required Certification(s): None

Experience/Education: 6 years relevant experience and a HS Diploma/GED, or 4 year relevant experience and an Associate’s Degree in a Technical Discipline or related field, or 2 year relevant experience and a Bachelor’s Degree in a Technical Discipline or related field.

Summary:

A Data Analyst Technician IV for the Information Solution Services branch of the Logistics Data Analysis Center (LDAC) Enterprise Data Quality Branch (EDQB) will be responsible for compiling processes based on a defined set of design and performance requirements. A Data Analyst Technician IV may be called upon to partner with Business Analysts and/or with customer function managers in the development of requirements. The Data Analyst Technician IV must ensure that their compiled processes meet or exceed requirements. The candidate should have a working knowledge of the Army’s legacy logistics systems, Enterprise Resource Planning systems (LMP, AESIP, GCSS-Army) and the LDAC Logistics Information Warehouse (LIW) database, their associated systems, and an understanding of the Army’s concept of Enterprise Data Management.

Responsibilities:

• Receive, process, analyze, and report data with accuracy.
• Perform research, with knowledge of DoD directives or regulations, policies, SOPs and guidelines, for making distribution statements on technical documents and engineering technical requirements related to the technical data configuration of major weapon systems.
• Review and audit new and revised data to ensure compliance with Government support agreement requirements.
• Ensure technical data is both accepted and disseminated using multiple data formats.
• Ensure technical data is complete and tracks data deficiencies to verify the completeness and accuracy of the data before release.
• Interface with customers, managers and technical representatives in fulfilling all technical information responsibilities for technical data.
• Create, maintain and modify routine processes and their supporting database components.
• Make approved changes by amending program flow charts, developing detailed processing logic, and coding changes.
• Provide technical analysis and development for applications and programs that integrate logistics and financial data.
• Recommends and documents systemic processing additions or changes to improve the usage of the data.
• Provide technical analysis in the development, programming, testing, and implementation phases.
• Perform technical assessment of the flowcharts, specifications and logic, input/output requirements from business users, reports, and database design logistical processes.
• Work the integration and standardization into all customer interface/data exchange analyses and developments.
• Create and implement test plan documentation in support of the EDQB Web Portal, its associated functionality and output reports utilized by the EDQB.
• Participate in internal/cross team meetings, requirements gathering, scoping, decision making and technical documentation.
• Interacting with customer to understand and clarify requirements.
• Understand usability requirements for reports with the ability to distinguish between operational and analytical reporting.
• Work closely with the technical team to ensure functional requirements are translated into technical requirements.
• Possess excellent attention to detail and strong personal organizational skills and able to work in fast paced, high volume environment.
• Experience using the MS Office Suite of products is required with the main focus being MS Excel.

Location: Redstone Arsenal, Huntsville, AL 35808

Job Title: Business Analyst II (ERP Financial Data Analyst)

Location: Logistics Data Analysis Center (LDAC), Redstone Arsenal, Huntsville AL

Clearance Level (Must Have): Active DoD – Secret

General Duties: The Business Analyst (Financial Data Analyst) performs detailed analyses of business processes and provides an interface between traditional Information Technology (IT) support organizations and functional requirement definitions.

Job Details: The Business Analyst (BA) performs detailed job analysis of business processes and provides an interface between traditional logistical support organizations and functional requirement definitions. A BA must demonstrate the following:

• Excellent organizational, analytical, written and oral communication skills.
• The ability to prioritize and multi-task in a fast-paced environment.
• The ability to interact at all levels in the chain of command.
• The ability to work independently with minimal supervision and also work in a team-based, highly collaborative environment.
• The ability to work well under pressure and around tight deadlines.
• A wide range of knowledge dealing with depot operation and maintenance.

 

Specific Duties:

Responsibilities may include, but are not limited to:

• Analyzing complex Department of Defense (DoD) resource management and financial process requirements.
• Evaluating the integration of finance and logistics operations.
• Assessing financial operations, identifying opportunities for enhancement, and assisting technical resources in developing solutions.
• Performing studies and analysis.
• Generating technical documentation, decision papers, presentations, and situation reports.
• Identify risks and issues to ensure appropriate tracking and mitigation.

The selected candidate must have:

• Experience as a Financial Data Analyst at an Army Installation or Tactical Unit and used an Army ERP.
• An understanding of DoD and Army Finance regulations/policies and ensure processes developed within the office are in compliance.
• Ability to analyze the interactions between the various facets of financial operations and developing policies and procedures that balance considerations from diverse areas such as supply, maintenance, transportation, and acquisition.
• Excellent communication and presentation skills to perform stakeholder management, resolution management, and facilitate Working Groups and IPTs.
• Hands-on experience with Status of Funds, Unmatched Disbursements, Inter-fund Billing, and Expected Credits.
• Experience in monitoring/evaluating data quality within Army ERP systems.
• An understanding and awareness of GCSS-Army/LMP/AESIP/GFEBS interfaces and dependencies.
• Knowledge and understanding of Asset Accounting in GFEBS.
• Knowledge and understanding of the Logistics Domain transformation to the ERP-dominated environment.
• Ability to articulate objectives of enterprise data quality management.
• Experience in the review and corrective actions (remediation) of master and transactional data in an ERP environment.
• Ability to utilize data analysis tools to include SQL, Microsoft Access, and Excel to query data from multiple complex relational databases and other data sources in support of customer data requests.
• Ability to interpret data and identify and facilitate the development of models that depict or describe historical events for audit support.

Required Education/Experience: This position requires the following education/experience:

• Master’s Degree and 6 years of relevant experience OR
• Bachelor’s Degree and 8 years of relevant experience OR
• Associate’s Degree and 10 years of relevant experience OR

12 years of total related experience in lieu of a degree

Location: Redstone Arsenal, Huntsville, AL 35808

Job Title: Business Analyst II (Vantage Developer)

Location: Logistics Data Analysis Center (LDAC), Redstone Arsenal, Huntsville AL 35898

Clearance Level (Must Have): Active DoD – Secret

Required Certifications (Must Have): Security +

 

General Duties:

A BA II Vantage Developer performs detailed analyses of business processes and provides an interface between traditional information technology support organizations and functional requirement definitions.  The vantage developer is responsible for developing products within Vantage, Palantir’s Foundry framework, to create applications, configure existing systems and provide user support.

A BA II Vantage Developers capable of writing functional code with a sharp eye for spotting defects. The overall goal is to work with internal teams to design, develop and maintain software. The vantage developer must have a wide range of knowledge in all areas of information technology and must have organizational, analytical, written and oral communication skills; possess the ability to prioritize and multi-task in a fast-paced environment; interact at all levels in the chain of command; work independently with minimal supervision; work in a team-based, highly collaborative environment with tight deadlines.  The vantage developer works under the direction of management and team leads but frequently leads both large and small analysis efforts.

Specific Duties:

• Maintain skill sets in the hardware/software that is used to accomplish customer requirements.
• Awareness of trends that may either be positively/negatively affect the customer requirements
• Wide range of technical knowledge including database, application development, project management, scheduling, etc.
• Understanding of database structure required to support the Vantage Application
• Vantage design standards and Government customer’s standard documentation that will be used by all team members.
• Develop, control, coordinate, and maintain assigned projects from inception to deployment into the Government customer’s development environment and through the other customer-specific environments.
• Create design specifications for the Government customer’s Application implementation based on the interpretation of the customer’s requirements.
• Coordinate design of subsystems and integration of the total system for the Government customer’s Application
• Conduct code reviews, demonstrations and/or walk-throughs of functionality within the Government customer’s Application as requested by the customer
• Assist in identifying common customer problems, suggest corrections/enhancements to those issues or refer to other expertise as required
• Provide projected milestones related to the various tasks and identify team members and their areas of responsibility
• Responsible for coordinating, scheduling, and establishing processes to meet internal or contractual commitments
• Apply standard principles, theories, and concepts to solve problems of moderate/diverse scope
• May be assigned project work that requires application of standard practices and techniques used in programming or operations
• Perform assessments of the system flowcharts, functional specifications and logic, input/output requirements, reports and functional database design for logistical process
• Support the technical contractor teams with functional guidance and subject matter expertise in development of “As is” and “To Be” business processes in the government customer’s Vantage Portal
• Maintain and develop functional flowchart, functional specifications, systems engineering, reengineering system support, etc.
• Interact professionally with internal and external Government customers and team members on a regular basis
• Adhere to all established policies with regard to security, completion of mandatory training courses and timesheet submission
• Ability to efficiently balance simultaneous, high profile projects and deliver those projects in an effective manner is required
• Ability to work in an ever changing environment managing multiple tasks and projects. Must have initiative and strive for continuous improvement. Proven ability to participate in implementing innovative ideas, projects and business solutions
• Strong written and verbal communication to interact effectively with both technical and non-technical users at all levels of the organization
• Strong problem solving and analysis skills
• Demonstrated ability to complete tasks within established timelines
• High level of independence but a team player

Required Experience:

• Security+ certification
• Python
• Pyspark
• Must be proficient with Oracle RDBMS and SQL

Preferred Experience:

• Vantage – A Palantir Foundry product.
• Java
• Stemma
• Compass
• Multipass
• Jemma
• Mesa
• Exposure to/use of GIT/Bit-Bucket style repository a plus
• Experience with the design of large Oracle Database and PL/SQL is desired
• Able to create/implement test plans for large scale web-based applications
• Exposure to/use of the Telerik tool suite for Visual Studio .NET a plus

Required Education/Experience:

• Bachelor’s Degree and 6 years of Business Analyst experience, OR
• Associate’s Degree and 8 years Business Analyst experience, OR
• 10 years of Business Analyst experience