POSITION TITLE: Chief Technology Officer (Rockville, MD)

POSITION SUMMARY:

Lead Caelum’s IT and related technology development and identify potential business initiatives in federal and commercial clients that provide for the expansion of Caelum’s technical capabilities and revenues. Develop or provide input for proposals as part of business development activities.

RESPONSIBILITIES:

• Works with corporate leadership to develop short- and long-range goals/objectives for IT and related emerging technologies business development functions.
• Develops and recommends strategies for taking advantage of the Company’s technological strengths and for developing new capabilities.
• Lead or champion IT initiatives in new business capture and pursue activities; assist multi-discipline and/or cross-functional teams in proposal preparation activities.
• Monitors company IT performance against corporate initiatives or contract requirements, compliance and maintains customer contact on issues, to ensure customer satisfaction. Encourages and supports a “team” mindset within the company.
• Lead Caelum IT Quality Assurance programs for compliance, training and certifications.
• Assist managing and reporting activity, pipeline development, and revenue forecasting through developed organizational processes.

REPORTING/INTERFACE RELATIONSHIPS:

• Reports to Caelum’s President.
• Interfaces externally with government personnel, vendors, and teaming or joint venture partners.
• Participate in internal BD meetings, and internally interface with other executives, program or project managers, HR, and support group members as needed.

EDUCATION/EXPERIENCE REQUIRED:

• B.S. in Computer Science, Engineering, Science, or related field with expertise in IT related technologies.
• Advanced study or related professional training and IT related certification are desirable.
• At least 10 years demonstrated previous successful relevant work and management experience.
• Knowledge of Fed Government contracting acquisition processes.

COMPENSATION AND OTHER FINANCIAL CONSIDERATIONS AT HIRE:

• Base salary is open. This position is an incentive-oriented position; in addition to base salary and comprehensive fringe benefits, the successful candidate will be eligible for additional incentive compensation such as bonus and/or Value Appreciation Right (VAR), which is directly related to work performance.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The essentially functions of this position are in the office environment and using computers, and occasionally out-of-town travels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Caelum is an Equal Opportunity Employer (EOE).

Point of Contact:
Please submit your resume to Careers-hq@caelum.com.

DISCLAIMER:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Title: Jira Administrator

Work Location: 1315 East West Highway, Silver Spring, MD 20910, USA

Primary Duties and Responsibilities:
• Ability to obtain a Public Trust
• 2+ Years of Jira Admin Support
• 5+ Yeas of Systems Administration experience
• 2+ Years of configuration/change management experience
• Knowledge of JIRA administration, workflow development, and ticket configuration
• Ability to work as a team member to meet customer requirements
• Act as a liaison for customer relations
• Support and enhance mobile messaging environment
• Provide 3rd-level support for client-side issues
• Perform other duties as assigned

Qualifications:
• Excellent troubleshooting skills
• Good oral and written communication skills
• Ability to work independently
• Ability to working weekends

Required Technical Skills:
The Jira Systems Administrator position performs the following actions:
• Change Coordinator/Configuration Manager
• Responsible for managing all aspects of IT changes.
• Prioritize change requests, assess their impact, and accept or reject changes.
• Manage document change management processes and change plans.
• Organize, and act as chair of CAB meetings.
• Supports configuration management by managing the process
• Responsible for validating new and revised draft documents and artifacts and promoting them into the baseline repository.
• Jira Admin Support
• Support JIRA administration, including creation and management of custom, Projects/workflows, custom fields, dashboards and reports configurations.
• Lead minor and major JIRA upgrades (including communications), schedule and coordinate maintenance
• Install, manage and administer Jira add-ons, plugins, and extensions.
• Create, maintain and support dashboards and advanced filters for end users reporting capabilities.
• Establish and execute data stewardship and best practices.
• Provide User Management and grant user permissions in accordance with role given by the company.
• Create and maintain detailed technical and user facing documentation.
• Resolve issues as they arise with JIRA Projects
• Interact with existing vendors for support and troubleshooting
• Excellent problem solving and process implementation skills.
• ITSM Support
• Demonstrated experience managing the implementation and operation of ITSM processes aligned with ITIL framework
• Experience with the implementation and operation of ITSM processes

Education and/or Experience:
• Bachelor’s degree in a related field preferred

Certificates or Licenses:
• Jira Certification
• ITIL v4

Position Title:    Information Assurance Engineer

Location:            Aberdeen, Maryland

Employment:    Full-Time (MUST BE A U.S. CITIZEN)

Experience:        4 years performing cybersecurity services to include:
1 year  Assured Compliance Assessment Solution (ACAS); 3 years for Senior level
1 year Host-Based Security System (HBSS); 3 years for Senior level
1 year implementing  Risk Management Framework (RMF); 3 years for Senior level

Security Clearance:        SECRET

Required Education and Certifications: 

• High School diploma is required; Bachelor’s degree in a computer science related discipline is preferred
• CompTIA Security+ and CISM or CISSP

Scope:

As part of an on-site Cybersecurity Support Team, provide Information Technology services to the Mid-Atlantic Region Network Enterprise Center (RNEC), Aberdeen Proving Ground (RNEC-Aberdeen). The RNEC-Aberdeen provides Command, Control, Communications, Computers, and Information Management (C4IM) Services, Cybersecurity, and Computer Network Defense to the tenants on the installation and RNEC-Aberdeen.

Job Description:

Provide cybersecurity services to protect information and information systems from unauthorized access and to protect the data within systems.

Duties and Responsibilities:

• Perform scanning, analysis and remediation with the Enterprise provided tool and provide reports.
• Administers Host-Based Security System (HBSS).
• Provide reports and documentation in support of the submission (and continuous monitoring) for the Risk Management Framework (RMF).
• Manage the IAVM program for all RNEC-Aberdeen managed devices for installation and customer activities.
• Perform network, workstation, and server scans and compile vulnerability reports to facilitate corrections.
• Plan, detect, respond, investigate, and report malicious and unauthorized activities.
• Conduct compliance checks for known or potential Communications Systems and System Support to all computer systems and network assets before the assets can be connected to the network.
• Plan, implement, and manage a Defense in Depth for the total RNEC-Aberdeen-managed network and/or enclaves.
• Provide Information Assurance Vulnerability Alert (IAVA) compliance and compliance monitoring of all network connected assets.
• Assist with preparation for Defense Information Systems Agency (DISA) Command Cyber Readiness Inspections (CCRIs) and other Department of Defense or Department of the Army Cybersecurity related inspections/evaluations.
• Assist the Government in the planning, preparation, maintenance and testing of IT Service Continuity Management Procedure in support of the RNEC-Aberdeen Continuity of Operation Plan (COOP) for critical portions of the automation infrastructure.
• Maintain documentation for system recovery processes and assist the Government in testing the Disaster Recovery Plan.

Contact Information:

Email resumes to RNEC-APG@caelum.com

Location: Ft. Leonard Wood Military Res., Ft. Leonard Wood, Missouri, United States

Employment: Full-Time (MUST BE A U.S. CITIZEN)

Education: Six (6) years Information Technology Experience as Windows Administrator

Security clearance: None

Required Certifications

• CompTIA Security+ or A+
• Windows 10 Computing Environment (CE) certification for the operating system(s) and must maintain CE certification as the command migrates to newer releases
• Microsoft Certified System Administrator (MCSA)
• Administering and Deploying Microsoft System Center 2012 Configuration Manager Certification (or higher)
• Must have a minimum of six (6) years’ experience supporting a Microsoft Windows-based environment
• Experience supporting Microsoft, or other server-based environment in a Server/Systems Administrator position
• Must have experience deploying Microsoft Windows systems
• Experience in Microsoft Windows with Office and Microsoft Server 2012 for the Server Administrators.
• Must be able to support current releases of all OS and applications.
• Additional requirements include responsible for systems analysis, diagnosis and troubleshooting, Information Assurance (IA) initiatives, and system mitigation and transition strategies.
• Must be ITIL Certified

Job Description

The successful Windows Enterprise System Administrator (Information Technology Specialist II) serves as a Microsoft Systems Server Administrator and ensure the systems sets and servers are always available to the user. This requires monitoring the systems and ensure they are operating at peak efficiency. Identify and resolve any degradation, unusual activities, or system downtime, and immediately notify the designated Government representative of any instances of system degradation, unusual activities and or system downtime.

Duties and Responsibilities

• Installs, configures, and maintains Windows services including domain controllers, user accounts, permissions, e-mail, anti- virus, spam filter, terminal server, file, and printer servers
• Optimizes Windows System performance and conducts vulnerability Assured Compliance Assessment Solution (ACAS) scans and runs intrusion detection software, apply security patches to safeguard the system from intrusion and provide virus detection and removal services IAW AR 25-2 on a weekly basis
• Conducts server administration tasks including examining the current primary and alternate computing environments, designs and recommends System Center Configuration Manager server architectures, extends the Active Directory schema (DNS service records, WINS), manages providers, discovery methods, and plans migrations
• Prepares and conducts backup and recovery options utilizing Microsoft System Center 2012 Configuration Manager
• Identify and resolve any degradation, unusual activities, or system downtime, and immediately notify the designated Government representative of any instances of system degradation, unusual activities and or system downtime
• Coordinate installation of new software and update schedules directly with the Government.
• Perform configuration management, in accordance with customer policies and procedures.
• Maintain, modify or repair: Server core, Server Builds upgrades and patching.
• Provide Training Department Quality Assurance Server Support, which includes patching, database management and the monitoring of systems.
• Perform testing and troubleshooting of all systems within the scope of specific duties assigned.
• Perform daily inspections and vendor recommended tests on all computer systems and network components.
• Conduct tests to determine if the equipment is operating within tolerances specified by the vendor. Maintain a continuing record of these inspections and tests using approved trouble processing procedures.
• Assist in on-hand product analysis; network/system expansion analysis; system documentation analysis; user instruction or training; and system and network operations.
• Analyze hardware and software products requirements and propose best solutions for network approaches.
• Provide the necessary expertise to ensure all system nodes and supporting network are maintained in an operational state.
• Perform administration and customer support of Microsoft website host servers, Microsoft SharePoint servers, and sites.
• Perform Active Directory administration to include account creation/deletion, rights assignment, and the troubleshooting of accounts.
• Perform storage administration and maintenance to include that of Storage Area Network (SAN) devices. Tasks include configuration, troubleshooting, and corrective maintenance as well as maintaining high availability while preserving the Active Directory security access control.
• Lifecycle replacement of servers, storage area network devices, file area servers and applicable equipment will include disassembling servers, IT equipment, server racks and/or shelving. Reassemble all IT related equipment at the new location.

Contact Information

Email resumes to LeonardWood@caelum.com

Additional Information

Caelum offers excellent benefits to enhance the work-life balance, these include the following:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance

It is the policy of Caelum to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

Location: Ft. Leonard Wood Military Res., Ft. Leonard Wood, Missouri, United States

Employment: Full-Time (MUST BE A U.S. CITIZEN)

Education: Eight (8) years related experience in Information Technology with Five (5) years’ experience with VMWare Enterprise Level

Security clearance: None

Required Certifications

• CompTIA Security+ or A+
• Microsoft Certified System Administrator (MCSA)
• Windows 10 Computing Environment (CE) certification for the operating system(s) and must maintain CE certification as the command migrates to newer releases
• VMware Certified Professional on vSphere 54 (VCP5) or vSphere6 (VCP6)
• Microsoft Certified System Administrator (MCSA)
• Must have minimum of five (5) years’ (Systems Admin) experience supporting Microsoft, or other server-based environment in a Server/Systems Administrator position utilizing VMWare and vSphere
• Must have at least three (3) or more years (Systems Admin) of specialized experience working with VMWare, vSphere, SAN Storage, and vCenter Operations Manager
• Must be able to support current releases of all OS and applications.
• Must be ITIL Certified
• Additional requirements include responsible for systems analysis, diagnosis and troubleshooting, Information Assurance (IA) initiatives, and system mitigation and transition strategies.

Job Description

The successful Systems Server VMWare vSphere Systems Administrator (Information Technology Specialist III) serves as the administrator of all VMWare / vSphere Windows-based systems and servers ensuring they are always available to the user. This requires monitoring the systems and ensure they are operating at peak efficiency. Identify and resolve any degradation, unusual activities, or system downtime, and immediately notify the designated Government representative of any instances of system degradation, unusual activities and or system downtime.

Duties and Responsibilities

• Plans and leads VMware migrations
• Optimizes VMware for utilization of SAN storage
• Implements VMware with multiple storage components
• Migrates large numbers of virtual servers to SAN arrays without impacting users
• Utilizes vCenter Operations Manager to perform VMWare and vSphere Administration
• Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site, as necessary.
• Administer the Microsoft Windows systems and peripheral equipment and network.
• Optimize system performance and conduct vulnerability Assured Compliance Assessment Solution (ACAS) scans and run intrusion detection software and applies security patches to safeguard the system from intrusion and provide virus detection and removal services IAW AR 25-2 on a weekly basis (as needed)
• Ensures work efforts achieve the outcomes specified in the contract
• Attends Kick Off Meetings

Contact Information

Email resumes to LeonardWood@caelum.com

Additional Information

Caelum offers excellent benefits to enhance the work-life balance, these include the following:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance

It is the policy of Caelum to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

Location: Ft. Leonard Wood Military Res., Ft. Leonard Wood, Missouri, United States

Employment: Full-Time (MUST BE A U.S. CITIZEN)

Education

• Bachelor’s Degree in Computer Science, Information Systems, or related field of study, or five (5) years related experience as a Systems Server Administrator.
• Ten (10) or more years related experience

Security clearance: None

Required Certifications

• CompTIA Security+ or A+
• MCSA Windows 10 Computing Environment (CE) certification for the operating system(s) and must maintain CE certification as the command migrates to newer releases
• Microsoft Certified System Administrator (MCSA)
• Must have a minimum of eight (8) years’ experience supporting a Microsoft Windows-based environment
• A minimum of five (5) years’ (Systems Admin) experience supporting Microsoft, or other server-based environment in a Server/Systems Administrator position
• Must have experience deploying Microsoft Windows systems. Experience in Microsoft Windows with Office and Microsoft Server 2012 for the Server Administrators
• Must have at least three (3) or more years (Systems Admin) of specialized experience working with Windows Server and Microsoft System Center 2012
• Must be able to support current releases of all OS and applications
• Additional requirements include responsible for systems analysis, diagnosis and troubleshooting, Information Assurance (IA) initiatives, and system mitigation and transition strategies
• Must be ITIL Certified

Job Description

The successful Senior Systems Server Administrator / Site Manager (Information Technology Specialist IV) serves as the primary interface and point of contract with the Contracting Officer’s Representative (COR) on contract administration issues and is responsible for ensuring the work efforts achieve the outcomes specified in the contract provides systems and server administration to ensure the systems sets and servers are available to the user at all times. Additionally, serves as the Senior Microsoft Systems Server Administrator, ensure the systems sets and servers are always available to the user. This requires monitoring the systems and ensure they are operating at peak efficiency. Identify and resolve any degradation, unusual activities, or system downtime, and immediately notify the designated Government representative of any instances of system degradation, unusual activities and or system downtime.

Duties and Responsibilities

• Serves as the primary interface and point of contract with the Contracting Officer’s Representative (COR) on contract administration issues
• Ensures work efforts achieve the outcomes specified in the contract
• Supervises day-to-day delivery of support services by developing management and quality control procedures, planning, and directing program execution, monitors cost, schedule, performance, and manages risk, and resource allocation
• Prepares and delivers Monthly Status Reports, Weekly Progress Reports, and attends Kick Off Meeting
• Install, configure, and maintain Windows services including domain controllers, user accounts, permissions, e-mail, anti- virus, spam filter, terminal server, file, and printer servers
• Optimizes Windows System performance and conducts vulnerability Assured Compliance Assessment Solution (ACAS) scans and runs intrusion detection software, apply security patches to safeguard the system from intrusion and provide virus detection and removal services IAW AR 25-2 on a weekly basis
• Conducts server administration tasks including examining the current primary and alternate computing environments, designs and recommends System Center Configuration Manager server architectures, extends the Active Directory schema (DNS service records, WINS), manages providers, discovery methods, and plans migrations
• Prepares and conducts backup and recovery options utilizing Microsoft System Center 2012 Configuration Manager
• Identify and resolve any degradation, unusual activities, or system downtime, and immediately notify the designated Government representative of any instances of system degradation, unusual activities and or system downtime
• Coordinate installation of new software and update schedules directly with the Government.
• Perform configuration management, in accordance with customer policies and procedures.
• Maintain, modify or repair: Server core, Server Builds upgrades and patching.
• Provide Training Department Quality Assurance Server Support, which includes patching, database management and the monitoring of systems.
• Perform testing and troubleshooting of all systems within the scope of specific duties assigned.
• Perform daily inspections and vendor recommended tests on all computer systems and network components.
• Conduct tests to determine if the equipment is operating within tolerances specified by the vendor. Maintain a continuing record of these inspections and tests using approved trouble processing procedures.
• Assist in on-hand product analysis; network/system expansion analysis; system documentation analysis; user instruction or training; and system and network operations.
• Analyze hardware and software products requirements and propose best solutions for network approaches.
• Provide the necessary expertise to ensure all system nodes and supporting network are maintained in an operational state.
• Perform administration and customer support of Microsoft website host servers, Microsoft SharePoint servers, and sites.
• Perform Active Directory administration to include account creation/deletion, rights assignment, and the troubleshooting of accounts.
• Perform storage administration and maintenance to include that of Storage Area Network (SAN) devices. Tasks include configuration, troubleshooting, and corrective maintenance as well as maintaining high availability while preserving the Active Directory security access control.
• Lifecycle replacement of servers, storage area network devices, file area servers and applicable equipment will include disassembling servers, IT equipment, server racks and/or shelving. Reassemble all IT related equipment at the new location.

Contact Information

Email resumes to LeonardWood@caelum.com

Additional Information

Caelum offers excellent benefits to enhance the work-life balance, these include the following:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance

It is the policy of Caelum to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

Location: Ft. Leonard Wood Military Res., Ft. Leonard Wood, Missouri, United States

Employment: Full-Time (MUST BE A U.S. CITIZEN)

Education: Ten (10) years Information Technology Experience with minimum 6 years’ experience as a Network Administrator

Security clearance: None

Required Certifications

• CompTIA Security+ or A+
• Cisco Certified Network Associate (CCNA)
• Windows 10 Computing Environment (CE) certification for the operating system(s) and must maintain CE certification as the command migrates to newer releases
• Hands-on experience configuring and troubleshooting medium size CISCO networks and other vendor switches and switching equipment is required
• Must be ITIL Certified
• Additional requirements include responsible for systems analysis, diagnosis and troubleshooting, Information Assurance (IA) initiatives for networks

Job Description

The successful Senior Network Administrator (Information Technology Specialist IV) provides support for day-to-day operations, installation, configuration, and administration of the networking environments.

Duties and Responsibilities

• Administers Internal (closed) Army Training Network
• Configures Army network for operation on the Army network
• Evaluates network performance issues including availability, utilization, throughput, good-put, and latency
• Plans and executes network selection, installation, configuration, and testing of equipment
• Defines network policies and procedures
• Establishes network connections and firewalls
• Develops network access, monitoring, control, and evaluation, maintaining documentation
• Provides configuration, installation, commissioning, operation, and troubleshooting of the private networks which are used to conduct training and overall training support. These private networks are comprised of a CISCO core switch, CISCO node switches, and CISCO distribution switches.
• Provide support for day to day operation, installation, configuration, and administration of the networking environments.
• Provide routing and switching troubleshooting and support.
• Configure network hardware and software prior to installation.
• Update all newly provisioned circuits, devices, and software documentation in compliance with configuration management guidelines.
• Responsible for network cabling installation and modification.
• Provide support for network security, firewalls, routers and the creation and maintenance of VLANs and switching protocols.
• Create new network design and ability to assess the network requirements and suggest recommendations based on the requirements to the COR.
• Create backup strategies for the data and recovery plan for the network.
• Perform network analysis, planning, and testing as needed.

Contact Information

Email resumes to LeonardWood@caelum.com

Additional Information

Caelum offers excellent benefits to enhance the work-life balance, these include the following:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance

It is the policy of Caelum to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

Location: Ft. Leonard Wood Military Res., Ft. Leonard Wood, Missouri, United States

Employment: Full-Time (MUST BE A U.S. CITIZEN)

Education: Eight (8) years related experience in Information Technology and 4 years’ experience as a Helpdesk Technician / Specialist

Security clearance: None

Required Certifications

• CompTIA Security+ or A+
• Windows 10 Computing Environment (CE) certification for the operating system(s) and must maintain CE certification as the command migrates to newer releases
• Microsoft Certified Technology Specialist (MCTS) Windows 7 – Configuration certification (or higher).
• Must be ITIL Certified
• Must be able to support current releases of all OS and applications.
• Experienced in systems start up and shut down analysis, diagnosis and troubleshooting of software and hardware issues

Job Description

The successful Senior Helpdesk Specialist (Information Technology Specialist III) serves as the Tier II, III help desk support providing Information Technology support to Army users.

Duties and Responsibilities

• Answers and route trouble calls reported to the helpdesk
• Annotates trouble ticket status
• Receives Tier 1 escalated tickets and works to resolution
• Performs computer maintenance, administration, and Repair
• Provides IT assistance to students and instructors for IT problems such as Server and/or Network failures
• Maintains computer related software and hardware trouble logs in electronic format
• Operates, administers, maintains, and repairs personal computers at various buildings and rooms
• Identifies and removes software that violates license agreements
• Maintains government equipment and software licensing inventory
• Performs Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing the Work Ordering system
• Responds/acknowledges and resolve service ticket within established timeframes from receipt of the incident/call for touch labor support.
• Establish new, maintain, delete, and troubleshoot Active Directory client accounts/client systems
• Trouble-shoots and resolves user/client standard application/configuration problems via telephone assistance call, remote control and at user locations.
• Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards
• Performs troubleshooting to resolve desktop baseline application and E-Mail problems
• Coordinates standard system image configuration changes with the SCCM Image Team
• Provides guidance to desktop services technicians, assigned users, and peers.
• Installs, configures, and maintains desktop applications
• Configures Standard Army application systems
• Installs, configures, and maintains desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications
• Performs commercial hardware repair on computer systems.
• Assists System Administrators with testing of local client applications and security patches
• Creates and updates documentation for conventional technical processes
• Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide
• Utilizes the Army Enterprise Service Desk system to create, modify, update, and resolve new or assigned customer support request incidents
• Clearly and concisely communicates correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.
• Execute CAC Pin Resets
• Augment the Walk-In Center Support
• Contact software/hardware developers and vendors to resolve unique problems
• Exchange or replace components with government provided parts
• Optimize system performance, conduct vulnerability Assured Compliance Assessment Solution (ACAS) scans and run intrusion detection software, apply security patches to safeguard the system from intrusion and provide virus detection and removal services IAW AR 25-2 on a weekly basis.

Contact Information

Email resumes to LeonardWood@caelum.com

Additional Information

Caelum offers excellent benefits to enhance the work-life balance, these include the following:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance

It is the policy of Caelum to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

Location: Ft. Leonard Wood Military Res., Ft. Leonard Wood, Missouri, United States

Employment: Full-Time (MUST BE A U.S. CITIZEN)

Education: Six (6) years Information Technology Experience with minimum 4 years’ experience as Logistics Specialist

Security clearance: None

Required Certifications

• Experience preparing necessary accounting and supply documents, custody records, and performing reconciliations using Installation Property Spreadsheet
• Experience with Polycom and Audiovisual stems installation, maintenance, and troubleshooting.

Job Description

The successful Logistics Specialist (Information Technology Specialist II) executes all logistics functions for our DoD customer in an IT environment supporting the Army Schools.

Duties and Responsibilities

• Performs Logistics functions for 3800 trainer (desktops/laptop type) computers, +/-10% 3600, Mobile Laptops, +/- 10% 80 servers, +/-10%50 switches, +/-10% 335 Printers, +/-10%459 Audio Visual Racks, +/-10% 968 projectors and +/-10% 419 flat panel wall display monitors
• Plan, coordinate, execute and/or assist in execution of all logistics functions IAW AR 735-5, AR 750-1
• Assists the Government Hand Receipt Holder with the schedule of events to determine level of support and work schedules required
• Maintain and prepare necessary accounting and supply documents, custody records, performs reconciliations using Installation Property Spreadsheet
• Maintain database of various types of files to include Loss, Inventory, Receipts and Disposition Reports
• Assist in receiving, inspecting, storing, preparing, shipping and disposal of supplies related to Army Enterprise Classroom Program operations
• Inventory management of decentralized and decontrolled items, including supplies, targetry, equipment, and materials
• Maintains accountability and signs out all supplies to all personnel
• Monitors risk reports, and identify, and correct discrepancies caused by supply system issues
• Coordinates and sign out Government equipment to customers and work with the installation Property Book Office on all transfer paperwork.
• Provides warehouse functions support.
• Provides logistics support in an IT environment supporting the ALU, and the QMS, ORD, and TC Schools.
• Responds to customer inquiries on the telephone, through service order systems, and email.
• Tracks shipment of IT equipment sent via UPS/FedEx /Truck/USPS – report information to the COR and customers
• Creates bills of lading, hand receipts, load plans when transporting IT equipment.
• Responsible for signing for (sub-hand receipting) all work ordered equipment. Maintains accountability of the work ordered equipment while in possession of the technical staff.

Contact Information

Email resumes to LeonardWood@caelum.com

Additional Information

Caelum offers excellent benefits to enhance the work-life balance, these include the following:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance

It is the policy of Caelum to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

Location: Ft. Leonard Wood Military Res., Ft. Leonard Wood, Missouri, United States

Employment: Full-Time (MUST BE A U.S. CITIZEN)

Education: Six (6) years related experience in Information Technology and 2 years’ experience as a Helpdesk Technician / Specialist

Security clearance: None

Required Certifications

• CompTIA Security+ or A+
• Windows 10 Computing Environment (CE) certification for the operating system(s) and must maintain CE certification as the command migrates to newer releases
• Must be able to support current releases of all OS and applications.
• Experienced in systems start up and shut down analysis, diagnosis and troubleshooting of software and hardware issues
• Must be ITIL Certified

Job Description

The successful Helpdesk Specialist (Information Technology Specialist II) serves as the Tier 1 help desk support providing Information Technology support to Army users.

Duties and Responsibilities

• Answers and route trouble calls reported to the helpdesk
• Annotates trouble ticket status
• Performs computer maintenance, administration, and Repair
• Provides IT assistance to students and instructors for IT problems such as Server and/or Network failures
• Maintains computer related software and hardware trouble logs in electronic format
• Performs Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing the Work Ordering system.
• Responds/acknowledges and resolve service ticket within established timeframes from receipt of the incident/call for touch labor support.
• Establish new, maintain, delete, and troubleshoot Active Directory client accounts/client systems.
• Trouble-shoots and resolves user/client standard application/configuration problems via telephone assistance call, remote control and at user locations.
• Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards.
• Performs troubleshooting to resolve desktop baseline application and E-Mail problems.
• Coordinates standard system image configuration changes with the SCCM Image Team.
• Provides guidance to desktop services technicians, assigned users, and peers.
• Installs, configures, and maintains desktop applications.
• Configures Standard Army application systems.
• Installs, configures, and maintains desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications.
• Performs commercial hardware repair on computer systems.
• Assists System Administrators with testing of local client applications and security patches.
• Creates and updates documentation for conventional technical processes
• Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide
• Utilizes the Army Enterprise Service Desk system to create, modify, update, and resolve new or assigned customer support request incidents
• Clearly and concisely communicates correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.

Contact Information

Email resumes to LeonardWood@caelum.com

Additional Information

Caelum offers excellent benefits to enhance the work-life balance, these include the following:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance

It is the policy of Caelum to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.