Location: Ft. Leonard Wood Military Res., Ft. Leonard Wood, Missouri, United States

Employment: Full-Time (MUST BE A U.S. CITIZEN)

Education: Two (2) years related experience in Information Technology and experienced Help Desk operations and/or coordination

Security clearance: None

Required Certifications

• CompTIA Security+ or A+
• Computing Environment (CE) certification for the operating system(s) and must maintain CE certification as the command migrates to newer releases
• Must be able to support current releases of all OS and applications.
• Experienced in systems start up and shut down analysis, diagnosis and troubleshooting of software and hardware issues

Job Description

The successful Helpdesk Coordinator (Information Technology Specialist I) is responsible for preparing and maintaining the scheduling and coordination of Information Technology Support resources to resolve Help Desk trouble tickets.

Duties and Responsibilities

• Answers and route trouble calls reported to the helpdesk
• Annotates trouble ticket status
• Maintains computer related software and hardware trouble logs in electronic format
• Performs computer maintenance, administration, and Repair
• Performs Tier I Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing the Work Ordering system.
• Responds/acknowledges and resolve service ticket within established timeframes from receipt of the incident/call for touch labor support.
• Utilizes the Army Enterprise Service Desk system to create, modify, update, and resolve new or assigned customer support request incidents
• Clearly and concisely communicates correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.

Contact Information

Email resumes to LeonardWood@caelum.com

Additional Information

Caelum offers excellent benefits to enhance the work-life balance, these include the following:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance

It is the policy of Caelum to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

Location: Ft. Leonard Wood Military Res., Ft. Leonard Wood, Missouri, United States

Employment: Full-Time (MUST BE A U.S. CITIZEN)

Education: Eight (8) years Information Technology Experience with minimum 4 years’ experience as a VTC Administrator

Security clearance: None

Required Certifications

• Have at least three (3) year of experience in AV/VTC setup and configuration and
• Experience with Polycom and Audiovisual stems installation, maintenance, and troubleshooting.

Job Description

The successful AV/VTC Administrator (Information Technology Specialist III) provides support for day-to-day operations, installation, configuration, and administration of the networking environments.

Duties and Responsibilities

• Operates and maintains Video Teleconference (VTC) Polycom and Audiovisual system infrastructure equipment
• Provides Tier I/Tier II technical support and assistance for classroom, training area and conference room Video Teleconference (VTC) suites and Audiovisual systems
• Provide VTC and Audiovisual technical support over the phone to users experiencing equipment problems and onsite support for events
• Respond to multimedia and graphics- specific requests each month
• Performs creation, videotaping, modification, editing, or maintenance
• Ensures completeness and functionality of the products
• Back-up and/or archive, maintain, and ensure availability of supported multimedia products
• Designs and develops audio, video and data conferencing solutions using Audio, Video and UI components such as Polycom control systems
• Installs, tests and support Audio and Video control systems both onsite and remotely.
• Engage in user, system and support requirements gathering and analysis.
• Work with the Network Architecture group to provide design and architectural recommendations as it relates to AV/VTC systems
• Determine equipment requirements and cost analyses for installations, ranging from simple to broad complexity
• Responsible for development, setup, testing, and maintaining equipment used for videoconferencing integrated room systems
• Responsible for the fabrication, installation, troubleshooting and testing of equipment and systems working with internal and external partners
• Research and recommend purchases to maintain or increase capacity of operations
• Upgrade and configure current software and hardware already in operation
• Install, configure, and maintain Commercial off the Shelf software.
• Manage schedules and performs maintenance on electronic media equipment.
• Researches and implements procedures to reduce support overhead of AV systems
• Develops, organizes, and maintains standard operational procedures (including regular maintenance requirements) and workflow processes and procedures for AV systems
• Creates and maintains system and customization documentation for testing and validation of the AV systems
• Develops, publishes, and maintain statistical and management reports of equipment inventory.

Contact Information

Email resumes to LeonardWood@caelum.com

Additional Information

Caelum offers excellent benefits to enhance the work-life balance, these include the following:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance

It is the policy of Caelum to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

POSITION TITLE:               IT Systems Engineer Lead

Lead Systems Engineer/Ops Lead will be responsible for the delivery of IT service and projects in support of NOAA’s National Ocean Service (NOS), managing all aspects of Enterprise IT Operations including Service Desk, SAN, servers, LAN, and WAN for a Microsoft centric frameworks that supports a headquarters operation of over 500 employees with another 300 field employees in 16 locations.

This is an important role and require architectural and hands-on Windows administration skills with a specific focus on continual service improvement (CSI) and subject matter expert troubleshooting support. Working alongside a dynamic operations team that includes Windows system administrators, Mac Administrators, Linus, Cloud Administrator, SharePoint, storage engineer and technical leadership. The position will focus on managing all systems administration duties including troubleshooting and resolving issues at the operating system or server level.

Successful delivery of these IT services includes the following high-level objectives

• Overall engineering responsibility for the system
• Managing to high availability and service level objectives
• Continual Service Improvement management
• Implement Enterprise Architecture concepts
• Incident identification, root cause analysis and resolution
• Recommendation and implementation of new and improved processes and procedures for system administration and maintenance
• Manage and support geographically dispersed workforce
• Balance technical and strategic support activities to fulfill NOS missions
• Maintain secure operational environment
• In collaboration with the Government, review established operational metrics, propose changes to enhance efficiency, security, and customer service, and implement procedures to ensure achievement of metric targets.

Education, EXPERIENCE AND CERTIFICATION REQUIREMENTS:

• Bachelor’s degree in a related field or equivalent experience
• 10+ years providing the delivery of IT services and projects for all end-users
• 4 years managing Enterprise IT Operation implementing ITIL best practices
• Experience with analysis, planning and implementation of ITSM initiatives
• Hands on knowledge of Microsoft technologies including Active Directory, DNS, DHCP, PowerShell, and Azure.
• Microsoft server certification is Demonstrated knowledge of and experience with a Microsoft Active Directory environment supporting at least 2000 users.
• IT security certification or proof of IT security training within the last three years
• ITIL or similar certification
• US Citizenship

COMPENSATION AND OTHER FINANCIAL CONSIDERATIONS AT HIRE:

• Base salary open, depending upon background and experience of successful candidate
• Full benefits package (Vacation, Sick Leave, Insurance – Health, Dental, Eye, 401K, etc.)

POSITION TITLE: Linux Admin/IT support for NOAA’s Center for Satellite Applications and Research (STAR)

POSITION SCOPE:
This position serves as a member of the IT Team that supports the complex infrastructure of NOAA’s Center for Satellite Applications and Research (STAR) at NOAA’s Center for Weather and Climate Predictions in College Park Maryland. The team supports an environment that includes over 400 servers, both virtualized and bare metal primarily running CentOS. In conjunction with over 10 Petabytes of both SAN and clustered storage. End users include over 200 science researchers and analysts who develop and validate products used to measure, analyze and monitor the oceans and atmosphere using NOAA data from environmental satellite. The environment also include apache web servers.

RESPONSIBILITIES:
● Provide systems administration and general support for the STAR infrastructure.
● Serve as a member of a small team of IT Service provides who support the researchers and analysts who execute the STAR mission.
● Administer, monitor and maintain Linux/CentOS servers including unboxing, provisioning, baseline configuration, ongoing configuration management, patching, and decommissioning.
● Perform Tier 1-2 helpdesk support the STAR systems entering and executing tickets in the STAR Ticketing system.
● Monitor system performance and resource utilization
● Assist with patching and developing and implementing firewall rules and security controls
● Follow and support STAR Configuration Management practices
● Setup and manage hardware and software for STAR storage systems
● Maintain documentation regarding system configurations and processes.

REPORTING/INTERFACE RELATIONSHIPS:
● Reports to Caelum’s Lead IT Systems Admin.
● Receives technical guidance and priorities from the Government Task Manager (the IT Team Lead).
● Works across Caelum’s STAR IT Team for collaboration and cross support
● Interacts and collaborates regularly with Federal and contract employees of within the STAR

QUALIFICATIONS:
● Minimum B.S/B.A. in Engineering, Computer Science, or related field
● Demonstrated proficiency, with a minimum of 4 years’ relevant experience as a Linux Systems Administrator
● Experience and demonstrable expertise with the following technologies:
o CentOS/RedHat or comparable Linux distributions
o Ability to compile software packages from source (FORTRAN and IDL)
o TCP/IP, UDP/IP, SSH, DNS, NFS, and Firewalls
o Syslog, selinux, DMZ implementation principles
o Change management
o git revision control
o Scripting: Bash, perl, python, and/or ruby, etc.
● Experience with the following is valuable:
o Puppet and/or Ansible
o Apache/nginx web servers
o Programming basics: Compiling, linking, debugging, etc.
● Experience working on a science/research based technical team
● Experience in a NOAA or other U.S Government particularly in support of a science mission is desirable
● Strong written and verbal communication skills

COMPENSATION AND OTHER FINANCIAL CONSIDERATIONS AT HIRE:
*Base salary open, depending upon background and experience of successful candidate*

POSITION TITLE:               IT Operations Manager

POSITION SUMMARY:   Serves as the IT Operations and Service Manager responsible for the delivery of IT service and projects in support of NOAA’s National Ocean Service (NOS), managing all aspects of Enterprise IT Operations including Service Desk, SAN, servers, LAN, and WAN for a Microsoft centric frameworks that supports a headquarters operation of over 500 employees and  300 field employees in 16 locations. Work is performed onsite at the NOAA Silver Spring Metro Center complex at 1305 East West Highway, Silver Spring, MD 20910.

RESPONSIBILITIES: Support for the end-to-end delivery of ITSM services through the application of industry best practices. In this role, he or she will lead the analysis, planning and implementation of ITSM initiatives in support of client operations. Application of ITIL best practices is critical to successful delivery of shared IT services that enhance end-user experience.

Primary Duties:

• Continual modernization of the Customer’s portfolio of IT systems
• Delivery of enterprise-wide and scalable IT solutions
• Manage and support geographically dispersed workforce
• Balance technical and strategic support activities to fulfill NOS missions
• Maintain secure operational environment
• In collaboration with the Government, review established operational metrics, propose changes to enhance efficiency, security, and customer service, and implement procedures to ensure achievement of metric targets.

EXPERIENCE, Education AND CERTIFICATION REQUIREMENTS:

• 10+ years providing the delivery of IT services and supporting projects for end-users including device configurations and patch management
• 5 years managing service desk teams
• 4 years managing Enterprise IT operation implementing ITIL best practices
• Experience with analysis, planning and implementation of ITSM initiatives
• Hands on knowledge of Microsoft technologies including Active Directory, DNS, DHCP, PowerShell, and Azure
• Bachelor’s degree in a related field or equivalent experience
• Microsoft server certification demonstrating knowledge of and experience with a Microsoft Active Directory environment supporting at least 2000 users
• IT security certification or proof of IT security training within the last three years
• ITIL or similar certification
• US Citizenship

COMPENSATION AND OTHER FINANCIAL CONSIDERATIONS AT HIRE:

• Base salary open, depending upon background and experience of successful candidate

Full benefits package (Vacation, Sick Leave, Insurance – Health, Dental, Eye, 401K, etc.)

Position Title: Software Tester/QA Specialist

Required Skills:
• 3 + years of experience performing software testing
• Ability to write comprehensive test documentation such as test cases, test scripts, test reports, and defect reports
• Must be able to multi-task and excel in a fast-paced, on-time deliverable environment
• Strong analytical skill and mindset, with research, problem solving, and troubleshooting abilities
• Ability to analyze/interpret test results and provide recommendations to improve testing
• Familiarity with distributed frameworks/cloud environment. Knowledge and experience in automated test generation (preferred)
• Test plan, procedure, report generation, and maintenance
• Understand and perform exploratory testing
• Identify, verify, and report defects; perform root cause analysis by inspecting application logs and through the use of browser developer tools, etc.
• Ability to troubleshoot defects, user issues, and connectivity issues
• Ability to work well in an independent and team environment
• Flexibility and ability to complete tasks in a fast-paced environment
• Excellent problem solving and organizational skills
• Ability to communicate clearly and effectively technical specifications and instructions to a wide range of audiences

Desired Skills/Technologies:
• Experience using SQL to test data quality and integrity
• Experience creating comprehensive system and release test plans, with scope including manual and automated Functional, System, Regression, Performance, Load, Data Quality, and Section 508 Compliance
• Experience conducting Section 508 compliance testing
• Experience implementing automation testing using tools such as Selenium
• Hands on experience with Agile projects
• Experience with Atlassian JIRA
• Experience with Selenium
• Very strong organization, multi-tasking, communication, time management, and documentation skills
• Identify, verify, and report defects; perform root cause analysis by inspecting application logs and through the use of browser developer tools, etc.

Degree/Education Level: Bachelor’s degree

Experience (in years): 3 +

Position Description

Will provide software engineering and application development services within Office of Science and Technology (OST) in accordance with its mission.  Will serve as development lead or development team member on multiple, concurrent web-based, database-driven, custom application development projects. Perform system requirements analysis, application design, development, testing and implementation.  Will develop applications based on user requirements including user interface, database development, and middle-tier application components.

RESPONSIBILITIES/REQUIREMENTS:

• Strong facility with multiple software development lifecycle methodologies.
• Experience in database design, data modeling, normal form and developing relational database models.
• Knowledge in writing packages/procedures for JAVA facing applications.
• Write database triggers, PL/SQL, and packages according to the business requirements
• Experienced with Linux Shell scripting
• Assist the development team in the design, development, testing, tuning and implementation of database applications.
• Create and maintain SQL queries and routines.
• Produce ad-hoc reports in SQL.
• Design and develop oracle database applications.
• Design & develop application user interface using current Oracle technologies such as Oracle web services, APEX, Web logic, java libraries, etc.
• Experience in using SQL Developer, Data Modeler, TOAD, etc.
• Develop logical and physical data models using SQL Data Modeler based on business requirements. Ensure data models conform to existing business standards.
• Work with complex data models and object relational database mapping, while producing complex reports.
• Ensures that application design is scalable and maintainable.
• Ensures that all deliverables are thoroughly documented.

Minimum of 10 years of hands-on PL/SQL development experience.

Must be a US Citizen or Permanent Resident and be able to pass a background investigation to obtain a security badge to enter the applicable government facility.

Education

BS in computer science, related discipline, or equivalent.

Position/Title:            Administrative Assistant

Reports To:                Senior Vice President

Work Location:         Rockville, MD

Position Summary:   Coordinates general administrative activities for Caelum HQ Office. Also, responsible for overall front office activities, including the reception area, mail, purchasing requests and facilities.

Essential Duties and Responsibilities:

• Manages the reception area to ensure effective telephone and communications in professional manner.
• Planning events such as scheduling appointments for executives, planning corporate parties, luncheons, etc.
• Maintains the office areas and equipment, as well as the layout, arrangement, and housekeeping of office facilities.
• Supervises and maintains office equipment, including copier, postage and fax machines, etc.
• Negotiates the purchase of office supplies, furniture, and equipment, etc., for the HQ and field staff in accordance with company purchasing policies and budget.
• Coordinates and makes travel arrangements for corporate personnel.
• Responsible for the facilities’ day-to-day operations (such as distributing building access keys and back-up to security access cards, etc.)
• Participates (as needed) in special department projects.
• Reconciles and prepares monthly reports, purchase order (PO) reports, establishes and maintains adequate office supplies, purchases and coordinates product deliveries, assists in receiving inspection of purchased items, creates open market purchases, maintains logs and files for purchases, coordinates availability/substitution of orders with appropriate parties.
• Other responsibilities include documentation of purchase system deficiencies, training and coordinating with field managers on any purchasing policies and procedures.
• Coordinating communication (including sending packages) between HQ and field locations.

Qualifications/Requirements:

• High level of accuracy and attention to details.
• Strong work ethic.
• Good planning and organizing skills.
• Well-developed interpersonal and communication skills.
• Professional appearance and manner.
• Computer literacy, specifically MS Office applications to include SharePoint.
• Working knowledge of mail processes such as postage machine, Federal Express and UPS.
• Ability to negotiate office supplies and travel purchases effectively.
• Ability to occasionally lift up to approximately 15 lbs.

Education/Experience:

• At least high School Diploma and additional education or training desirable.
• Two years of experience in office administration is desirable.
• Experience in ISO quality systems a plus.

Compensation and Other Financial Consideration at Hire:

• Base salary or hourly rate is depending on background and experience of successful candidate.
• This position is an incentive-oriented position; in addition to base salary and comprehensive fringe benefits, this position will be eligible for additional incentive compensations directly related to candidate’s job performance.

Please submit questions and resumes to: Careers-HQ@Caelum.com

An Equal Opportunity Employer:

Caelum is an Equal Opportunity Employer – does not discriminate on the basis of race, color, national origin, military status, gender, religion, age, sexual orientation, political preference or disability in employment or the provision of service.

Disclaimer:

The preceding job description describes the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Position Title: Full Stack Java Developer

Position Description
Will provide software engineering and application development services within Office of Science and Technology (OST) in accordance with its mission. Will serve as development lead or development team member on multiple, concurrent web-based, database-driven, custom application development projects. Perform system requirements analysis, application design, development, testing and implementation. Will develop applications based on user requirements including user interface, database development, and middle-tier application components. Additional duties will include but are not limited to:

• Develop new user-facing features
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Collaborate with other team members and stakeholders
• Ensure that application design is scalable and maintainable.
• Ensure that all deliverables are thoroughly documented.

Required Skills
10+ years of experience in application development. Must have thorough understanding of all aspects of the software development life cycle (SDLC). Must have experience working in client-facing projects and with end users. Must have experience working on fast-paced projects with matrix teams. Experience eliciting business requirements from business users, developing functional requirements based on the business requirements, and producing detailed requirements documentation. Demonstrated proficiency in Java, JavaScript. Must have strong problem-solving and analytical skills. Must be creative with the ability to understand and work with complex and abstract concepts.

Desired:

• Knowledge of .xml file construction and parsing as well as other extraction, transformation and loading (ETL) process and tools.
• Strong understanding of JavaScript, its quirks, and workarounds
• Strong understanding of web markup, including HTML5 and CSS
• Good understanding of jQuery, AngularJS, and Dojo frameworks
• Basic sql understanding.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Good understanding of browser rendering behavior and performance
• Basic understanding of Java and developing web applications with it

Must be a US Citizen or Permanent Resident and be able to pass a background investigation to obtain a security badge to enter the applicable government facility.

Education
BS in computer science, related discipline, or equivalent.

POSITION TITLE: Service Desk Specialist

POSITION SUMMARY:  Serves as a member of a service desk team supporting NOAA’s National Ocean Service (NOS) in Silver Spring, MD.  The 7 person team provides Tier I and Tier II support for the NOS headquarters staff as well as the International Ocean Observing System (IOOS) and National Marine Sanctuary staff.  Work is performed at the NOAA Silver Spring Metro Center complex at 1305 East West Highway, Silver Spring, MD 20910.

RESPONSIBILITIES

• Supports customer inquiries, requests and incidents, following ITIL best practices.
• Responds to telephone calls, email and personnel requests for technical support from end users with direction from the team lead.
• Supports technical support for various special projects associated with system deployments and configurations.
• Identifies, researches, and resolves technical problems.
• Escalates issues to the appropriate level and specialists.
• Documents, tracks and monitors incidents and problems in a Jira automated ticketing/service management system to ensure timely resolution.

REPORTING/INTERFACE RELATIONSHIPS:

*   Reports to the Service Desk Team Lead.

• Interacts regularly with Federal personnel and other NOS customers in Silver Spring.
• May support technical personnel in the Office and National Marine Sanctuaries field offices.

QUALIFICATIONS:

• Experience in use of a Service Desk ticket management tool, preferably Jira,
• Excellent communications skills
• Seasoned knowledge and expertise with Microsoft office applications,
• Experience using and supporting Mac OS systems highly desirable
• Hold or able to quickly secure certifications such as:
  • Help Desk Institute certification, especially for Service Desk Management
  • Security certification (Comp TIA A+)
  • ITIL Foundations certification
  • MCTS in Windows Operating System (Windows 10 or higher) or Mac OS certification

EXPERIENCE AND EDUCATION REQUIREMENTS:

• Minimum of 4 years of relevant experience
• Bachelor’s degree or equivalent
• Experience in support of a Federal IT environment is highly desirable.

COMPENSATION AND OTHER FINANCIAL CONSIDERATIONS AT HIRE:

*          Base salary open, depending upon background and experience of successful candidate.