(This job description has been written to document the major duties and responsibilities, and the general nature and level or work to be performed. It is not intended to be an exhaustive list of all duties, responsibilities and qualifications required of employees assigned to this job.)
Subject Matter Expert (SME) – Senior NMCI CTR (Deskside Services)
Description: Provides project analytical support for the day-to-day operations as well as long range analysis and decision processes; acquires, maintains, retrieves and analyzes technical and financial program data using various database programs; applies program knowledge and experience to identify and meet current and future program requirements; interprets, integrates and disseminates large volumes of technical data; generates, processes and monitors program requirements for activities and documents; acts as liaison between management and the customer; coordinates and schedules meetings for customers and management; prepares regular status reports of task accomplishments, financial data, and staffing reports; prepares presentation materials and documents; may provide supervision to lower level specialists. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems. This position requires a Secret level security clearance.
Specialized training in assigned service areas.
NMCI CTR (Deskside Services): Shall have experience in desktop services management to include: seat management, application support, business process development, governance, and financial planning and management. Conduct internal and external IPR’s and PMR’s.
Required Certifications: 5239 Cybersecurity requirements may be required within 6 months of hire.
Travel may be required.
Unusual or Special Physical Requirements of Position: Requires sitting for extended periods of time at a desk in the facility (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.
Description of Work Environment: Inside office environment. Requires ability to interact professionally with co-workers and all levels of management (100%).
Equipment and Machines Involved in Work Tasks: Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.
Criticality of Attendance: Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%). Travel will be required 10% – 20%.
Other Essential Functions: Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain and retain a security clearance. Must be a U.S. citizen. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. The position for which you are interviewing requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.e., citizen of the US and another country), in order to be granted a clearance you will be required to relinquish your citizenship in the foreign country. Please note: relinquishing citizenship does not guarantee the approval of security clearance.
CONTACT INFORMATION:
Email resumes to nmci-jobs@caelum.com
COMPENSATION:
Caelum offers comprehensive fringe benefits including health, dental, and vision insurance, 401(K), holidays, vacation, and sick leaves. Base salary is commensurate with education and experience. A year-end or spot bonus is offered for outstanding performance.
DISCLAIMER:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
EQUAL OPPORTUNITY EMPLOYER:
Caelum is an EOE, offering equal opportunity for any qualified individuals regardless of gender, race, religion, sex orientation, or physical handicap. Caelum especially encourages U.S. veteran for application.